The Role
This role presents a fantastic opportunity to grow within our team and to build a career within one of the key functional departments within our company. As Customer Experience Assistant, you will be part of our pivotal Customer Experience team focused on building strong customer relationships and supporting growth of the business

Job Purpose

Reporting to the Customer Experience Team Leader, you will be responsible for providing exceptional service across the board to drive and support growth in a global ecommerce company. You will be part of a crucial front-line team liaising directly with potential, new and existing customers, as well as dealing with our operational partners.

As Customer Service Assistant, your role will be to provide an exceptional service, liaising directly with customers to help efficiently drive and support growth, and to engage with our online community in a fast-growing global brand. You will also take part in a variety of office management activities, and will assist other team members in the office where necessary.

You must have the drive to always look for better ways to do things, to use your initiative to problem solve and to care about going the extra mile for every customer.

Key responsibilities

Building outstanding customer relationships to provide the best possible service to our global customers within the Yoga community
Liaising with international warehouses and couriers to ensure seamless customer experience through the operational processes
Responding appropriately to all questions and queries within the designated time frame across multiple written channels of communication including email, social media, live chat, online messaging, review responses, public Q&As
Managing customer relationships across different social media platforms
Conducting ongoing community engagement to gather sales leads to support business needs
Managing customer databases
Mentoring & training junior members of the team
Organising and handling general office management tasks
Varied ad hoc support to other members of the Team including the CEO where required

Skills/Attributes

Essential:

Outstanding customer service skills and a genuine desire to go above and beyond
An ability to think strategically and see the wider context and deeper significance of daily tasks
Ability to work autonomously within an agreed remit to manage workloads and turnaround of work
Great problem solving skills and a dedication to finding the most efficient but complete solution to issues as they arise
Excellent writing and communication skills with a friendly disposition
Excellent academic record
Highly personable and able to fit in with a hardworking and dynamic team
A common sense approach, a willingness to learn and a hard-working nature to get the task done
Some previous experience of office or administrative work

Advantageous:

An interest in fitness, wellness and/or Yoga
Experience working in the health and fitness and/or yoga industry
Experience working in a start-up or fast growing ecommerce business

Competencies & Values

Proactive, dynamic & energetic and with a real willingness to be hands on and get involved
Exceptional communicator, particularly adept at written expression
Highly personable and able to fit in with our hard working team
Strong attention to detail
Proven to thrive in a fast-paced entrepreneurial environment

As the responsibilities of this role are varied, you must be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously.

You will have the opportunity to work in our amazing brand new architect-designed office space in North London, with perks including:

Trendy, spacious and convenient office, with easy transport links and all that Camden Town can offer nearby
Good holiday allowance
Healthy office environment with organic fruit, great tea and coffee and healthy refreshments provided
A sociable office environment with regular work social events and working with a young and dynamic team
On-site yoga and leisure space
Working for a socially responsible and eco-friendly company that is all about challenging norms and striving to make better things. The organisation is committed to working with good business ethics, internally and externally.
Real hands-on experience, responsibility and the opportunity to learn, develop and thrive. Encouragement to truly contribute, challenge norms and set new standards. If you have the right enthusiasm and integrity, you will be provided with exciting ways to be part of shaping the future of our ambitious company
Encouragement of a good work-life balance.

Customer Experience Assistant | £20,500 | Health & Wellbeing Industry | N.W.London

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SALARY

£20500

LOCATION

North London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION