About you:
Our exciting leading children’s food & lifestyle brand has an exciting opportunity for a highly organized & adaptable Operations & Office Coordinator to join its fast-paced and dynamic business.

The ideal candidate has a natural ability to juggle a varied workload and will enjoy adapting to support the whole team and different aspects of the company and brand, including: Marketing, Digital, Social, Logistics, Finance & Sales. You will be self-motivated, reliable and love to collaborate with and support an energetic and hard-working team.

About the role:
Operations (40%-50%)
Operations Overview:

Processing and logging all UK orders, liaising with logistics teams to ensure that orders are delivered on time.
Matching proof of deliveries for all orders, following up on any delays.
Authorising incoming invoices to ensure that we are being billed correctly for stock quantities and logistics, reporting any discrepancies.
Transferring Chep pallets on a weekly basis.

Admin (50-60%)
Office Management & Coordination

Overseeing and ensuring the day to-day smooth operation of the office, including maintaining a stocked kitchen, answering phones, arranging transportation and other Ad-hoc tasks.
Sorting and arranging post incoming & outgoing post.
Liaising with utility/IT suppliers & arranging maintenance support.

Customer Service

Managing Zendesk: filter and respond to all ticket submissions received through email, website, and social media (recipe, app and website queries, partnership and sales enquiries etc).
Processing product complaints and liaising with manufacturers to handle complaint cases.
Keeping a monthly log of all complaints and reporting this back to the team each month, flagging any trends.

HR Admin

Updating attendance sheet and holiday calendar
Keeping logs of employee information & company assets

Office Coordinator (4 days per week)

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SALARY

£24000 - £27000

LOCATION

West London

CONTRACT TYPE

Internship (going permanent)

JOB DESCRIPTION