Our client, a busy private Dr's office is looking for an organised and efficient administrative assistant.

The role:

Providing an efficient and effective reception service; answering phone calls, taking messages, returning calls where required. Greeting patients on arrival and informing associates of their arrival.
Taking card/cash payment for sessions from patients and sending receipt if needed to patient.
Having extensive knowledge of the services, the clinic and doctors offer, in respect of assessments, pricing. Understanding patients’ needs/requirements to make it an easy transition into therapy.
Maintaining patient confidentiality and data protection.
Responsible for opening and closing the clinic.
Chasing outstanding information, emails, or documents.
Holiday/sickness cover for other team members.
Formatting of reports and letters, distributing to patients and GP’s when required in accordance with the instructions of the doctors.
Liaising with patients, for the purpose of booking and confirming appointment times and details.
Dealing with incoming patient referrals.
Sending out appointment details to patients, obtaining all the correct paperwork, registration forms, consent forms etc.
Liaising with associates by phone, emails to manage queries, appointment changes, and diary management.
Monitoring and responding to incoming emails from patients and associates.
Ongoing diary management, making sure all slots are filled for all associates.
Keeping the practice well presented.
Managing the portal, including diary, document recording, waiting list and cancellation list.
Sending patient invoices to AXA to be processed.
Attending quarterly team meetings.
In addition to the main daily responsibilities above there may also be some ad hoc duties which will be required of you.

Administrator

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SALARY

£23000

LOCATION

Hertfordshire

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION