We are looking for a brilliant graduate with proven experience in CRM management to join our growing team as an IT & Data Assistant. You will have excellent stakeholder management skills and a natural curiosity for process and system improvement. Ideally you will be someone that also likes telling a story with data and to help inform business decisions.
Based near Blackfriars, this role is hybrid with a salary range of £26K - £30K per annum based on experience.

Job Purpose:
As an IT & Data Assistant, you will support the Head of IT & Data in supporting the technological and analytic solutions of the business. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting.

Key Responsibilities and Accountabilities:

Manage and supporting the organisation’s database (Dynamics365) in line with Data Protection legislation
- Data management – activating and ensuring stakeholder records are kept up to date
- Setup and running of reports and dashboards and provision of statistics as required
- Import and export of data and creation/deletion of records as appropriate
- Synchronisation of data with other systems e.g. email platform, career development platform
- Manage the Data Management mailbox
- Provide database and record keeping support
- Research, collect, organise and update data as required
- Administer data requests from the organisation
- Check databases for changes and errors and to make corrections, as needed
- Liaise with various departments regarding data requirements
Take responsibility for company data outside Dynamics, and champion data unification.
Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.
Keep up to date with developments in data protection and privacy landscape
Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.
Responsibility for building the company database of contacts with new and potential customers using online methods and by telephone
Manage data collection forms and the collected data on applicable platforms including events platforms, company website(s), research platforms and other platforms where company data is collected or distributed
Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements
Supporting the organisation with general support for the IT function:
- Manage the IT request mailbox
- Troubleshooting IT issues and provide solutions and fixes
- Liaising with IT service provider to raise tickets and to track progress to completion
- End to end management of IT ticket portal
Manage and logging office hardware
Day to day department administration

Qualifications, Skills and Experience:

A strong administration background
Previous experience of working with multiple stakeholders and multitasking
Educated to degree level, or equivalent experience.
Good telephone manner.
Analytical and problem-solving mindset.
Database, CRM knowledge, MS Dynamics particularly desirable.
Sound understanding of current and future data protection and privacy landscape
Experience of researching external sources for new contacts for the business

Key Competencies:

Demonstrable analytical skills
Problem-solving skills
A team player with strong work initiative and great interpersonal skills
Exceptional customer service skills
Exceptional attention to detail
Strong numerical competency
Outstanding MS Excel skills
Ability to analyse and interpret complex information
Ability to understand, follow and improve processes
Good written and verbal communication skills
Excellent organisational, administrative and time management skills

IT & Data Assistant

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SALARY

£26000 - £30000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION