We are looking for an experienced and driven Head of Operations to join our IT Support & Consultancy business based in North London.

About the Company:
Our client has a very clear vision, to be the “Go To” company for Business IT Related Technology. They want their clients to want to work with them and their competitors to want to be them. A big vision but most definitely achievable.
Their clients are their focus and they aim to foster solid relationships by providing exceptional customer service, using their four core values:

Quality Service & Performance
Efficient & Proactive Relationships
Teamwork
Transparency & Trust

Our client makes sure that they are at the forefront of all emerging technologies to enable them to provide their clients with the most effective solutions for their business. Our client are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows them to have access to the latest in emerging technologies worldwide. They support over 3500 desktop computers and their users. They are the “Go To” IT consultancy for Cloud Solutions, unrivalled Technical Support & Emerging Technologies.

They truly value their employees and embrace the ethos that they are all responsible for the success of the business and that all members of staff make valuable contributions.

Our client is very much a family business at heart. Founded in 1983, they are a well- established, growing business that puts an emphasis on employee value and development. They are based in purpose-built offices in Finchley and currently have 20 employees. They are looking for an experienced and driven Head of Operations to join the team.

Responsibilities

Overseeing the daily operations of the IT department; ensuring that systems are running
smoothly.
Developing and implementing policies, procedures, and processes to improve IT
operations and increase efficiency and productivity.
Evaluating and implementing new technologies and systems that improve IT support and
the organization's business goals.
Leading a team of IT professionals; providing guidance and support to ensure that they
are meeting their goals and objectives.
Ensuring that the organization's IT policies and procedures are up to date and compliant
with industry standards and company regulations.
Ensuring all Operational Staff have formal Roles and Responsibilities in place.
Keeping up to date with the latest industry trends and developments in IT operations
management.
Assess system performance and recommend improvements.
Formalise systems for Resource Management
Yealy Support Team Appraisals.
Co-ordinate Staff Project Execution Rotation.

Requirements

Experience with MSP Ticketing Solutions
Strong leadership skills to effectively manage a team of IT professionals and drive
performance.
Excellent communication skills to effectively interact with team members, senior
management, and other stakeholders.
Ability to manage multiple internal projects.
Problem-solving aptitude
Excellent Interpersonal Skills

Renumeration & Work Hours:

Full-Time
Office & home based (to be discussed further at interview)
Must be willing to travel to clients
£50K - £80k per annum based on experience

Head of Operations

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SALARY

£50000 - £100000

LOCATION

North London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION