Are you an enthusiastic, personable individual with attention to detail that would like to get into FMCG?

Background

We get different types of returns coming into the business:

Returns from DPD – customer has never received them.
Returns that customers want crediting for, either we have mistakenly sent something, or they ordered incorrectly.
Faulty Products Returned. Retailer has sold them to an end consumer, who has returned the device, and now the retailer wants credit for them.

Job Description

As soon as goods are returned into the business, you are responsible for the full end to end process of resolving the issue.

Scenario 1 – Liase with the sales rep to inform them what has come back. Understand why DPD did not deliver the parcel/s, and then ensure it is re-sent, either to an alternative address, or using a different courier.

Scenario 2 - Liase with the sales rep to inform them what has come back. Qualify whether the customer is entitled to a refund or not. (Have they been opened?/Are they in date?/How long since they ordered the goods?) If they are, return only sellable stock to location. If it is not sellable then we should not issue a credit for the goods.
Inform sales rep and finance as to what is “ok to credit”.

Scenario 3 - Liase with the sales rep to inform them what has come back. Qualify whether the customer is entitled to a refund or not, by checking that the goods are faulty.

Work with the purchasing team to ensure that they goods are returned to the manufacturer, and that the company is issued a credit.

Customer Returns

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SALARY

£24000

LOCATION

Midlands

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION