Are you well experienced in hospitality reservations? Would you love to work for a bar at the forefront of London nightlife? Our client is searching for an exceptional Head of Reservations to join their family!

About the Company:
Our client has a group of late-night bars scattered around London. Their unique venues are designed like homes to recreate an authentic house party style experience, resulting in a welcoming, inviting and cosy atmosphere.

They have been raved about by multiple press magazines and newspapers, including VOGUE, and are rapidly growing a following of loyal customers and partygoers. Taking a different stance on the hospitality industry, this vibrant brand is growing rapidly to create venues that each have their own distinctive twist.

With four venues open and thriving, they have recently opened their most recent branch in a lively central London hotspot. Their team is small, welcoming, and close-knit with a fun and friendly working atmosphere. You are bound to fit in if you have a love for food, cocktails, and the late-night London scene!

They are searching for a pro-active, goal orientated, ambitious, and organised self-starter with a passion for reservations and customer satisfaction with strong people management skills. Is this you?

The Role:
As a Head of Reservations, you will report to the Sales and Marketing Director and be at the forefront of the group’s reservations.

Your responsibilities will include:

Managing the two busiest venues’ reservations and ensuring you surpass weekly revenue targets across the group
Management of the reservations team alongside the Sales and Marketing Director
Manage training (in Collins settings and up-selling) for all four venues to ensure reservations are constantly optimised
Reservations technical set-up of future sites and openings
Training of all future reservations recruits
Weekly sales reporting to the Sales and Marketing Director
Lead weekly sales meetings with GM’s
Using DesignMyNight’s Collins software to report on upcoming revenue and develop strategies for streamlining reservations
Management of Christmas sales – including handling all sales bookings of more than £10K with the Sales and Marketing Director

Work with the sales and marketing director to create new initiatives to drive off-peak sales
Management of all sales-related projects, including menu implementation, booking software optimisation and customer comms
Analyse competitor activity to suggest sales led initiatives to boost revenue

About You:

You have a minimum of 4 years experience in hospitality reservations on Collins software and 2 years at multi-site level
A natural and highly ambitious leader with a passion in reservations and growing in the hospitality industry
Excellent eye for detail to ensure all projects are delivered to the highest standards
A team player, ready to support others and work with departments, at all levels
Excellent time management skills
Strong communication skills, verbally and written, on the phone, with an ability to deal with demanding customers
Highly analytical and goal oriented
Highly proficient in excel and sales reporting
An attentive management style, not afraid to use your voice to create conversation, give your opinion and suggest change where needed
An expert in DesignMyNight Collins booking software
A desire to do whatever it takes to achieve customer satisfaction
Strong understanding of pre-booked revenue and its optimisation

Company Benefits:

Brand new Macbook Pro
Access to hospitality training courses and mental health support programme ‘Spectrum’
Weekly Tab to enjoy F&B in the venues
Work for a brand that is in its growth period, with exciting opportunities to make a real impact
An entrepreneurial team where you will have the opportunity to have your say and grow with the business, leading the charge in the company’s overall reservations

Senior Reservations Manager

Save Job

SALARY

£35000 - £40000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION