Are you looking for a fantastic opportunity to join a fast-growing company committed to building a diverse and inclusive workplace where everyone has the opportunity to thrive? Our client is searching for a graduate to join their team as a Sales Development Representative, and would love to hear from you. This is a Remote role with a salary range of £28K - £35K base + commission.

About the Business:
Our client is an award-winning leader in contact centre AI software, who help financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. They use artificial intelligence to transcribe and automatically analyse and review interactions to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. The AI solution “listens” for potential problems and compliance breaches and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.

Financial services companies have a huge compliance problem, particularly in the context of contact centre quality assurance. These companies struggle to monitor 100% of customer interactions due to the high cost of employing more and more quality assurance assessors. As a result, the average company monitors only 4-5% of customer interactions. This results in a large number of unchecked interactions, including complaints, compliance breaches and poor agent behaviour.

That’s where our client comes in! They have built strong compliance models and cutting-edge software to revolutionise the contact centre quality assurance process. In 2021, they were selected as the winner of the Accenture Blue Tulip Awards and the KPMG Digital Innovation Challenge. All of this has been achieved by their team of highly-motivated, diverse and purpose-driven individuals.

About the Role:
Our client is looking for a go-getter Sales Development Representatives, ideally someone with experience in fields such as telemarketing, insurance call centers, retail sales, recruitment (agency side), or real estate.

If you're eager to transition into the B2B software and financial services sector, this role could be an excellent fit for you. Your primary focus will be to help find untapped sales leads among midmarket financial service firms in the UK. You'll be the first touchpoint, working with our UK Account Executive and Co-founder/CEO to open doors for sales. If you're comfortable with cold calling and ready for a new challenge, this is a prime opportunity. This role offers a pathway for career growth, including the chance to become an Account Executive

Here are some questions we would ask you:

Can you provide an example of how you've utilised LinkedIn messages and email sequences to schedule online meetings?
Describe a situation where you followed up on a lead from marketing to set up an online meeting. How did you approach it?
Have you attended online financial services events to prospect? If so, how did you utilise these events to set up online meetings?
How do you typically prepare for an online meeting? Can you provide an example of when your preparation made a significant difference?
Describe a time when you conducted a discovery exercise during an online meeting. How did you ensure you also educated the prospect during the call?
Share an instance where you set up a follow-up meeting with Account Executives. How do you typically kick off these meetings?
How do you handle situations when attendees can't make it to a scheduled meeting? Can you provide an example?
How have you shared valuable customer insights or market trends with your previous employers?
How do you typically log and manage your activities in a CRM, like HubSpot?
Give an example of when you re-engaged with old contacts based on their interaction with marketing emails. What was the outcome?
How do you stay updated with the UK Financial Services market? Share an instance where you actively participated in online discussions related to this market.
Have you ever planned or aspired to move from a prospecting role to an Account Executive position? How do you see this transition taking place in the next 6 to 24 months?

Benefits:
As well as the opportunity to learn and expand your skills while making the world a better place, working with our client offers the following:

A market-related salary
Caring, growth-focused team culture
Flexible working hours
Remote work
Forward-thinking leave policies
Company-sponsored lunches, travel and learning opportunities
An inclusive & representative workplace

Company Values:

Playing to win
Putting people over everything
Driving results
Pursuing Knowledge
Working together

Sales Development Representative, Remote

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SALARY

£28000 - £35000

LOCATION

Remote

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION