Are you looking for an exciting new role in a fast growing and cutting edge business that values a direct workforce like no other?

We offer an innovative and market leading planned, reactive, compliance, and project works service through its direct workforce to a diverse range of clients across multiple sectors.

From fixing a leak to disaster recovery, HVAC, drainage and fire safety we offer a comprehensive range of services to meet and exceed our clients’ expectations. Our ethos is one of direct employment and we are unique in the sector in that over 90% of everything we do is with our own direct and skilled workforce.

We are currently looking to recruit an Accounts Manager to work within our busy head office based at Birmingham Business Park. This role will require you to occasionally travel to client sites therefore you must be flexible. Great communication skills for this role are paramount.

Key Objectives:

To drive long term customer relationship management with key client accounts
To maximise the service delivery provision by understanding the strategic aims of the client
To undertake full responsibility for KPIs to agreed targets
Deliver operational excellence within allocated contract/s

Key Tasks

· Ensure quotations service meets clients expectations
· Establish and understand the client’s key drivers and identify new business opportunities to match these drivers
· Create new client relationships
· Ensure effective processes to meet requirements and deadlines
· Deal with client problems quickly and effectively
· Ensure financial targets are met
· Maximise turnover within the contract
· Develop the account net margin
· Ensure clients KPIs are met
· Ensure excellent operational service delivery to client needs
· Maintain excellent client relationships
· Identify and communicate to the Head of Client Realtions details of any commercial risks at the earliest opportunity and take ownership for managing the same
· Effectively work as a team with other staff members, both admin & surveying and operatives, to ensure delivery of agreed objectives
Person Specification

The incumbent should have drive to achieve results in a friendly manner but at the same time maintain quality and standards.
They should have the ability to absorb and impart factual information to others, externally and internally, and work within standard operating procedures.

They should thrive on challenging situations and have a systematic and perfectionist approach to problems.

Communication and expediency are key.

SKILLS AND ABILITIES
Personal Qualities

· Positive attitude and approach that encourages others to commit to the task
· Participative, with excellent verbal communication skills, and the ability to form friendly and trusting relationships
· Self starting approach in a competitive environment
· Able to work in a fast paced environment
· Remain confident when dealing with negative situations
· Consistent
· Flexible and adaptable to changing situations, continuously striving to achieve a result
· Continually seeks out opportunity, practising and encouraging a culture of strategic excellence
· Excellent communication skills

Leadership skills

· Gives clear, consistent direction to team members
· Motivates others to achieve
· Rewards team members appropriately
· Builds morale and personal esteem within own team
· Creates a culture of continuous improvement

Experience
A background in FM/Construction Sector would be helpful but not essential – what we do need is an ambitious self-starter looking for an opportunity to learn and gain experience

Account Manager

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SALARY

£23000 - £26000

LOCATION

Midlands

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION