What you will be doing
As a Community Operations Manager you will play a vital role in planning and delivering online market research projects and managing our online communities. You will be at the centre of action, taking ownership of project processes from start to end. Your focus will be on ensuring seamless project delivery, monitoring progress within budget and timelines, and finding ways to optimize current processes for increased efficiency. Additionally, you will collaborate with different teams, coordinate project aspects, and communicate proactively with clients, updating them on project status, timelines, and deliverables. You'll also be responsible for managing online communities, writing content, and developing personalised recruitment plans to meet client needs and KPIs.

Key responsibilities
As a Community Operations Manager your key responsibilities will include:

Plan and manage the seamless delivery of a range of online market research projects, including building surveys, monitoring responses, and quality checking data sets.
Keep track of project progress, ensuring projects are delivered within budget and timelines.
Identify opportunities to streamline process flows and implement efficiencies.
Collaborate with different teams to coordinate project aspects and ensure effective project execution.
Proactively communicate with clients, taking a key role in status meetings and updating them on project status and deliverables.
Manage online communities and create engaging content to foster interaction and growth.
Develop personalized recruitment plans based on client needs and budgets for various participant types.
Oversee the customer onboarding journey and execute recruitment methods to meet client KPIs, SLAs, and project fulfilment.
Show a keen interest in tech/product and community management, with a desire to build a career in this line of work.

Qualifications and technical skills required

Bachelor’s degree in Business Administration, Finance, Economics, or any other related business field. An equivalent of the same in working experience is also acceptable for the position.
Highly numerate with an analytical background and a good understanding of customer and marketing/digital principles, along with strong business reporting skills.
Proficiency in Microsoft Office, including Ms Word, Ms Excel, and PowerPoint.
Knowledge/Experience in Digital Marketing will be an added advantage.
Fluent in English (written and verbal), and fluency in other languages will be a plus.
Technical background will be an added advantage, demonstrating familiarity with technology and its application.
Previous experience working with Consumer Product Goods Companies / FMCG companies is an advantage

Competencies required

Ownership and Initiative: Take full ownership of projects, drive them to successful completion, and proactively identify improvement opportunities.
Collaboration and People Skills: Work effectively with different teams, business executives, and leadership, while staying calm under pressure.
Problem-Solving and Analytical Skills: Identify challenges, find effective solutions, and interpret customer and marketing data.
Client Focus and Confident Communication: Ensure clear client communication, inspire collaboration, and articulate ideas effectively.
Creativity and Organization: Develop engaging content and manage multiple projects and deadlines efficiently.
Self-Motivated and Adaptable: Be a proactive self-starter with a positive can-do attitude, capable of tackling challenges and adjusting to changing situations.

Why you should apply
Be a part of an extremely fast growing technology startup transforming the way brands and organisations collaborate with their audience

Values driven culture where we connect, collaborate & co-create
38 days holiday including statutory bank holidays
Company sick pay
Health cash plan provided by Health Shield
Company pension
Remote working
Flexible hours to bring out the best in your performance
Supported learning & development with 6 monthly reviews
Quarterly fun days at our HQ
Dress for your diary & own your unique style
Tech provided
Surprise gifts

Our head office is based in London, however our people work remotely all over the World. Ideally you will be based in the UK and happy to travel to London for our monthly/quarterly meet & greets.

We are happy to accept applications for part time hours or flexible hours, ideally 4 days per week or reduced hours over 5 days.

Community Operations Manager

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SALARY

£25000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION