Do you have administrative experience and a passion for education? Would you like to work for a university with a mission to transform lives through education?
Our client is searching for 2 Operations Administrators to join their Front of House team.

This role is office based at their campus (near Oval station). This will be a 5 day per week role (37 hours per week) where you will also be required to work the occasional weekend. The salary range is £22,197 - £24,144 plus London Weighting Allowance of £3,654 per annum.

About the Company:
Our client is a university with a mission to transform education as a way of transforming lives. They offer award-winning courses and take pride in their innovative teaching strategies. The university has 5 campuses across the UK.
The university is committed to being employment-focused, aiming to provide students from various backgrounds with the necessary academic knowledge and practical skills to excel. It provides cutting-edge teaching, state-of-the-art resources, and excellent assistance in a variety of learning settings and programs. The welfare of students is of great importance to the institution, and its vision centers around advocating and integrating a dual-sector educational model that caters to learners of diverse ages and backgrounds.

The Role:
Based on the London campus near Oval station, as an Operations Administrator, this post is concerned with the delivery of a front-facing support service and behind the scenes administrative support, playing an integral role in delivering an excellent customer and administrative service. The ideal candidate will be expected to work effectively and pro-actively without constant supervision. An essential part of the role will be to support the Campus in its front of house and administrative needs. In order to deliver an effective customer focused service, flexibility in terms of work, and team support will be vital. You will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus’ administration as well as a good working knowledge of the broader aims and objectives of the business. Please note the role includes a Weekend Delivery.

You will be responsible for recording, monitoring and following up of incoming requirements received in person, by phone or electronically and either deal with them or forward them on to the relevant persons. You will be expected to respond to routine enquiries and requests for information independently. The post holder will further be responsible for a variety of administrative tasks appropriate to the grade including: scheduling, completing basic financial functions, maintaining key external relationships with University suppliers, and coordinating orders, among others.

Flexibility to support any areas of the London Campus or the wider University in order to deliver an efficient customer focused service will be a crucial part of the role.

Main Duties:
You will assist in undertaking a broad range of front facing and administrative duties as directed by the line manager. You will be expected to work proactively and independently within those areas of responsibility as necessary. Precise requirements will vary according to the needs of individual units and senior managers, but could typically include:

Maintaining effective and professional communication channels
Providing and maintaining an effective reception and/or helpdesk service for all clients
Providing and maintaining an effective switchboard operation at all times
Being responsible for maintaining operational documentation accurately
Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets
Arranging, servicing and supporting internal and external meetings including coordination of information and diaries
Meeting and greeting contractors and internal and external customers for day to day business and functions
Processing incoming and outgoing mail / deliveries
Providing administrative support, car parking availability and general site information
Being responsible for sending mail shots and other marketing materials as required
Providing support as required for the finance function such as purchase orders, processing / matching supplier invoices, raising internal / external invoices, quotations for approval by nominated individuals and analysing figures
Setting up forms for seeking feedback and administration of feedback from conference attendees, students, staff etc.
Undertaking day to day administration including updating access cards, mail franking and general filing
Undertaking departmental administration including the recording of absences, leave, time in lieu, training/personal development activities, timesheets, and rota administration
Undertaking activities relating to operating the Building Management System as well as Quantarc or equivalent
Taking measures to ensure cleanliness and safety are maintained at all times in your working area and communal university spaces
Adopting and sustaining a professional image, positively promoting the University at all times
Understanding and appreciating multicultural aspects of all stakeholders in all communications and interactions
Communicating effectively and professionally in both formal and informal situations with colleagues at all levels within the University, with students and where applicable their parents/guardians/close relations
Responding promptly to routine enquiries and requests for information, ensuring that a positive campus and corporate image is created and maintained at all times
Understanding and convey information in a clear and accurate manner
Undertaking any other tasks which may be assigned from time to time from Senior Managers including administrative support to operations departments where needed
Ensuring appropriate referral to senior team members of issues and incidents

About You:

Previous experience in providing high quality administrative support
Evidence of providing high quality customer service
Excellent communication skills both orally and in writing
Ability to manage workload, organising and prioritising work to meet deadlines
Effective organisational skills and demonstrable attention to detail
IT literate possessing knowledge of Microsoft Office packages inc. experience of using these programs in a working environment
Experience of dealing with difficult and high pressure situations

Company Benefits:

Generous annual leave allowance including Christmas/New Year closure
Pension scheme membership
Benefits and wellbeing platform to suit your needs
Discounted sports facilities, occupational health, and counselling support services
Career and development opportunities
Travel schemes including cycle-to-work scheme
London weighting allowance

Operations Administrator

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SALARY

£22197 - £24144

LOCATION

South London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION