Are you a confident, savvy, organised problem solver? Are you passionate about creating a new way of socialising when it comes to alcohol-free drinking? Our plant-based and alcohol-free drinks client is hiring for a Customer Experience & Social Media Support role.

About the Company:
Our client is a plant-based alcohol-free drinks company, whose creations focus on what goes into a drink rather than what is taken out. Alchemy is at the heart of their work; from the plants used in the drinks to the blending of minds, industries and expertise it takes to make them.

They have a simple mission: to change the way people socialise where not drinking alcohol still means an enhanced social experience. The award-winning team is made up of plant scientists, word-class bartenders, hedonists, herbalists and artists.

This company has offices in London and New York, and the role will be covering both markets. They are a small team who work hard but also take care of their employees and want to help you grow and develop.

The Role:
As Customer Experience & Social Media Support, you will work at the convergence of Operations, Marketing and Technology, playing a key role to supporting the UK and US teams.

For the first 3 months you will work full time from the office in Notting Hill, followed by a hybrid structure of 1-2 days per week in the office once settled into the role.

Your responsibilities will include:

Keeping customers happy at all times, solving problems, and liaising with shipping partners in the UK and US
Replying to customer feedback, queries or complaints and comments in a timely and thoughtful manner using the brand/TOV guidelines
Speaking to customers on the phone in a friendly and charismatic manner
Acting as an advocate on behalf of the customer, raising their concerns with the team and identifying solutions
Contributing ideas to improve user experience, working with marketing to delight customers
Improving the business as they grow, they’re open to change, and encourage pro-active suggestions
Supporting sales and marketing, from liaising with influencers, to bartenders, to herbalists, scientists, journalists and whatever other requests may come your way

About You:

You are not afraid to get stuck in, ask questions and enjoy a fun but fast paced growing company
You have excellent written and verbal communication skills
You are an efficient problem solver with a logical approach to issues and a commercial understanding
You are well organised, able to multi-task and take urgency in getting things done
You have a good moral compass
You are social media savvy
Previous experience in a small business working with customer experience and operations is advantageous
Experience using Google Docs, Slack, and a customer service tool would be ideal
Knowledge of drinks, plants and TikTok skills would be an added bonus!

Benefits of working for the company:

There is plenty of room to grow and own this role, with support from the team and part time agents
A small team who work hard and are committed to caring for their employees
Hybrid working structure
Office in the affluent area of Notting Hill

Customer Experience & Social Media Support

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SALARY

£24000 - £28000

LOCATION

West London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION