Do you want to work for a leading brand in the Yoga industry?
Are you an all-rounder with environmental and social justice values?

Our client is looking for a Customer Experience Assistant…

About the Company:
This e-commerce yoga business is on a mission to support and encourage health and wellbeing through Yoga and mindful movement with their original, ground-breaking, and truly useful products.

They bring the values of Yoga to their business and beyond, striving to unite a global community of people around the common goal to 'Live for More' through their products, how they run their business and how they give back to the world.

Since reinventing the Yoga mat back in 2008 they have since grown to become a leading brand in the Yoga industry, loved and trusted for their innovations and their pledge to environmental sustainability and social justice.

They do not do things by halves, as they have a market-leading customer service record and average 4.9* product and service reviews globally! 2023 will be even bigger and better, with an exciting pipeline of new and innovative products (including new categories beyond Yoga mats).

This dynamic and fast-growing brand (Sunday Times Fast Track 100) are continuing to grow and strengthen its team with the addition of like-minded, bright, and ambitious people!

The Role:
As a Customer Experience Assistant, you will report to the Customer Experience Manager and be responsible for providing exceptional service across the board to drive and support growth.

As the responsibilities of this role are varied, you will be a great all-rounder with the ability to manage multiple projects and deliverables simultaneously.

This is a hybrid position with 2 days at the Camden office and 3 days working from home.

Responsibilities will include:

Building outstanding customer relationships to provide the best possible service to global customers
Liaising with international warehouses and couriers to ensure seamless customer experience through the operational processes
Responding appropriately to all questions and queries within the designated time frame across multiple written channels of communication (email, social media, live chat, online messaging, review responses, public Q&As and more)
Managing customer relationships across different social media platforms
Conducting ongoing community engagement to gather sales leads to support business needs
Managing customer databases
Organising and handling general office management tasks
Varied ad hoc support to other members of the team including the CEO where required

About You:

Outstanding customer service skills and a genuine desire to go above and beyond
An ability to think strategically and see the wider context and deeper significance of daily tasks
Ability to work autonomously within an agreed remit to manage workloads and turnaround of work
Great problem-solving skills and a dedication to finding efficient solutions
Excellent writing and communication skills with a friendly disposition
Highly personable and able to fit in with a hardworking and dynamic team
A common sense approach, willingness to learn and a hard-working nature
Some previous experience of office or administrative work
Interest or experience in the fitness, wellness or yoga industry is advantageous

Benefits:

Competitive salary and bonus
Hybrid and flexible working structure – both remote, and office-based (Wednesdays and Thursdays in Office)
Amazing architect-designed office in Camden
Working for a B-Corp certified, socially responsible and eco-friendly company that is committed to working with good business ethics, internally and externally
Private Health Insurance
Pension contribution
Monthly fitness/wellness/gym allowance
?Exciting team social gatherings and events

Customer Experience Assistant | Yoga & Wellness Sector

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SALARY

£23000 - £25000

LOCATION

North London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION