Are you looking for a role within Customer experience that has a strong client focus? You will be assisting the Business Development team in a support role retaining existing business and delivering exceptional customer service.

Do you want to join a team who are making a difference in promoting workplace safety across the UK?

Our client is searching for a Business Retention Coordinator to join their team and would love to hear from you.

About the Company:
Our client is a leading provider of health and safety services to businesses across the UK. They offer a wide range of health and safety services, including fire risk assessments, training, consultancy, and safety equipment supply. Their diverse client base ranges across various sectors, including healthcare, education, retail, hospitality, and more.

The highly qualified and experienced team take a proactive approach to health and safety, helping their clients to identify and manage risks to prevent accidents and ensure a safe working environment.

By joining this company, you will find yourself within a fun and rewarding culture with excellent career progression opportunities. The company has a strong belief that helping each other to succeed is fundamental to overall success and promotes a healthy work/life balance.

The company are moving further into digital working, meaning your role to retain existing business through exceptional customer service will be highly valued and important.

The Role:
As a Business Retention Coordinator, you will gain experience in a fast paced customer service environment with an emphasis on retaining existing business leads through exceptional customer service.
This is a hybrid working role located in Southwark, Central London.
Your responsibilities include (but are not limited to):

Prevent the loss of existing business by understanding the customer's needs, and working to meet them where reasonable
Liaising directly with customers to retain services
To drive efficiencies in the Handover process to obtain contact details for the new contacts/clients efficiently to maximize retention of services and revenue
To obtain details of Services/Buildings that are to be terminated and process through the system, liaising with service delivery/scheduling departments
To drive efficiencies in the Termination Process, take immediate ownership of a terminated building or client, outside of the normal sales ledger procedures, and follow the specific Termination Policy
Assisting the Account Manager and Business Development Director with setting and monitoring Target Performance Measures & Metrics along with other reporting as required
Upsell additional services to existing customers whilst working with the Business Development team to grow new business
Take an active part in the production and upkeep of procedures and information for complex or portfolio customers
Undertake routine data hygiene activities required for terminations
To ensure Finance procedures and guidelines are followed
Purchase Order renewal management
Liaising with relevant departments to ensure a swift conclusion to customer queries

About You:

You have customer success experience
You use your initiative and have a high-level output capability
You have high attention to detail and accuracy standards
Competent in computer skills
You are skilled with numeracy
You are pro-active and take a responsible approach to problem-solving
You have the willingness to learn and develop your skillset
You can clearly communicate expectations and agreements
You have a strong ability to influence, engage and persuade
Experience of MS Word, intermediate Excel skills and good presentation skills
Experience of using company databases
Sales experience or a degree is desirable but not essential

Company Benefits:

Hybrid working structure where you will attend the office at least 8 days per month
Opportunity to earn commissions for business retained as well as for new business
Annual leave of 22 days per year which increases 1 day per year to 27 days
Travel allowance
Life assurance scheme
Work from-home allowance
Full training and mentoring
Career development opportunities

Business Retention Coordinator | Risk Assessment

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SALARY

£22000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION