Are you an excellent communicator? Do you want to work for a global brand with responsibilities in the customer team? Our client has an exciting vacancy for a Customer Service and Business Administrator.

About the Company:
Our client is a global brand with over 35 years of experience and expertise as a supplier of statistical, econometric and forecasting software packages, the delivery of quality training courses, and a consultancy service provider. They provide a total solution to their diverse range of clients across the fields of statistics, econometrics, forecasting, quantitate and qualitative research, epidemiology, finance, political and social sciences as well as data visualisation.
Their vision is to be a world class provider of cutting-edge data science and research software and training solutions, whilst believing that investment in their core values and staff is fundamental to their success!

The Role:
Based in Kew Gardens, London, as a Customer Service and Business Administrator, you will join a customer centric team where high customer service is paramount.
Your responsibilities will include:

Communicating with key customers by phone and email, providing advice and updates on the software portfolio, and communicating important feedback from customers
Supporting the internal and overseas communications
Interaction with CRM systems; supporting with database management
Assisting the Sales Director with copywriting and sales presentations for customer meetings
Assist with admin processes involved with the online MSc Programme
Advising clients on software’s, identifying areas where to add value and helping incoming quotes from prospective customers
Checking data accuracy for incoming purchase orders and contacting clients to obtain missing information
Providing data and reports to help with sales reports and customer presentations
Assisting in managing the renewal and tracking of customer maintenance support agreements
Liaising with delivery companies to ensure timely pick up and deliveries
Effectively chasing invoices and recovering unpaid debt from clients
Have accurate knowledge of sales targets, up to-date with new products and features

About You:

You have excellent interpersonal skills
You are skilled with technical abilities, proficient with email, voicemail and Microsoft Office
You have strong communication and listening skills on the phone and via written communication
You are highly numerate
You have some CRM experience
You have great organisation and time management skills, able to work under pressure and to deadlines
You are educated to degree level

Benefits of working for the company:

22 days holiday per year + bank holidays
Additional day off for your birthday
Pension scheme
A company centred around their core values of integrity, collaboration, enjoyment, approachability and reliability

Customer Service and Business Administrator

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SALARY

£21000 - £25000

LOCATION

West London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION