Are you an enthusiastic graduate who loves to be organised and enjoys customer service? Do you want to work for a revolutionary start-up in travel and tourism?

Our client is a tight-knit team and is searching for a Customer Success and Operations Associate to join them.

About the Company:
Our client is a travel and tourism company who provide payment and booking solutions for business across 40 countries in Latin America, Africa and Asia. Their payment platform allows tourism business, including hotels and activity operators, to save costs and mange their bookings more flexibly.
The company focus on emerging destinations where payment or booking systems are particularly challenging, where they have gained the trust of hundreds of businesses around the world and helped hundreds and thousands of travelers! They are backed by the same investors behind Airbnb, Dropbox and Stripe!

Join this collaborative start-up on their mission to revolutionise the experience of independent travel by empowering local tourism operators with the vital tools they need to run their business, and helping travellers make the most of their adventures abroad.

The Role:
Based in Soho, Central London as a Customer Service and Operations Associate, you will join the Customer Success and Operations team. You will spend most of your time in the inbox and on the phone with customers to ensure that things run smoothly.
Your main areas of focus will be:

Customer Service: Delivering great customer service, speaking and helping customers, learning from them, and making it a pleasure for businesses to work with the company
Operations: Ensure that customer's accounts run smoothly, you will be organised, communicate well, and maintain good processes. This includes the important role of spotting fraud and explaining risks to small business owners.
General skills will include spotting potential problems, picking up ideas and concepts quickly and being able to distill them clearly.
You will have good judgement and decision making skills, and be good at using common sense and compassion to help people.
You will learn about the start-up culture, fintech and tourism, and at times work with the CEO/Founder and COO.
Utilising technical tools to manage the operational processes, picking up and learning the ways of new organisational tech products

About You:

Strong academic background
Experience in a customer service/success or operations based role
Confident distilling complex concepts into clear explanations
Spanish speaking is desirable, but not a requirement
You’re naturally curious and want to get to the bottom of things
Motivated to ‘wow’ customers and keep them cheerful
Great attention to detail with both words and numbers, from identifying patterns and trends in data to noticing typos in emails
You are logicial and think through the hows, the whys, the whats and the next steps
You’re a self-starter who will match this start up company
Exceptional organisational skills, good at organising follow up and taking responsibility for creating reminders for yourself
Interested in how international tourism and payments work
You have high empathy, as the business they work with vary in size and location which means that they can have concerns with a wide range of things
Empathy to get to the heart of clients questions and be able to empathise with them all

Company Benefits:

A start-up culture and friendly team
Generous stock options for every team member
Flexible working hours where you can start early or late

Funded training courses and learning development opportunities
Weekly team social lunches, drinks and team socials
Choice of your own work laptop and accessories

Non-fiction book request for the office library
Cycle-to-Work scheme
Optional WFH Wednesdays

Customer Success and Operations Associate (Spanish speaker)

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SALARY

£26000 - £29000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION