Do you consider yourself a self-starter with a passion for business?
Are you looking for an opportunity to grow and develop your skills?
Our client is searching for a graduate to join their team as an Operations Manager.

About the Company:
Our client is a product and design agency studio that helps companies of all sizes to solve their product and design challenges. They are on a mission to empower the people that design our future. They strive to fundamentally improve the way products and brands are designed and developed in technology start-ups and scale-ups.

Their talented team specialise in applying their expert skills to a range of industries to make a positive impact alongside their clients’ work. They have crafted experiences through websites and product design that allow for better user interaction and delivery of true business goals.

The company believe it is critical to have a diverse team that is inclusive and talented, valuing well-rested and motivated employees above late-night work and crunch time. They are looking for a highly motivated and detail-oriented individual to join their team.

The Role:
As an Operations Manager, you will work closely with the CEO to form the beginning of the operations team, creating systems that will define the company and ensure that the team and their clients are happy and supported.
The role can be remote or hybrid.

Your role will be responsible for supporting, overseeing and managing the day-to-day operations of the company.

Your responsibilities will include:

Serve as the primary point of contact for clients, ensuring that their needs are met and their expectations are exceeded
Manage project timelines and resources to ensure the successful completion of projects on time and within budget
Develop and implement systems to streamline workflow, including project management tools and processes
Coordinate with the creative team to ensure that all projects meet client expectations and are delivered to a high standard
Monitor project progress and provide regular status updates to clients and the creative team
Anticipate and resolve potential issues that may arise during project development and execution
Track and report on project financials and profitability, including managing invoicing and accounts receivable
Maintain and develop relationships with existing clients and identify opportunities to grow the agency's client base
Stay up-to-date on industry trends and best practices, and provide recommendations on how to incorporate them into company strategy
Collaborate with the CEO and other team members, to create and execute the operations strategy

About You: (these requirements reach far and wide, but please do apply if you feel you even meet some requirements)

Bachelor's degree in business, marketing, or a related field
1-2 years of experience in project management or account management in a creative agency or similar environment
Strong organisational skills and attention to detail
Fluent English speaker with excellent communication skills, both written and verbal,
Demonstrated ability to manage multiple projects and priorities simultaneously
Experience with project management tools such as Asana, Trello, or Notion (They use Notion)
Understanding of financial management and reporting
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Excellent communication and project management skills, with the ability to work collaboratively in a team environment
You are always determined to learn and push yourself, capable of working with minimal supervision
You believe in giving and receiving constructive feedback, and speak openly and honestly about your challenges
An understanding or experience of digital design and design tools is a bonus
You will be available to travel to a European destination at least once a year

Company Benefits:

Flexible work schedule
Hybrid office access as desired (Office is in Stratford)
Regular team lunches, takeaways and cook-alongs!
Team holiday once a year
Pension plan
Value your mental and physical health over work

Operations Manager | Design Studio

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SALARY

£22000 - £30000

LOCATION

Remote

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION