Service Desk Analyst

Title: Service Desk Analyst | Media Comms | Manchester | £18k-£20k

Industry: Analytics

Role/Sector: --Analytics--   |   IT & computing

Location: ---Manchester/Midlands/North---

Placement: Graduate job (permanent)

Salary: £20,000 (per annum)

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Information on the company

European leader in the media’s field, this Irish company provides its services to maintain and develop a lot of radio stations in the world, specializing in a new range of digital and commercial media channels.


Do you have 1st line technology support in a Servicedesk environment? If so, read on....

This is a permanent position based in Manchester.

Your mission

You are responsible for the provision of 1st line technology support to company.

This is achieved by responding to inbound telephone calls, emails and service requests, logging all requests into the Servicedesk software and escalating where appropriate to other members of the Technology team.

Occasional visits to our other UK sites would be required.

Your Experience

  • Delivering outstanding customer service through understanding people's Technology and Business needs.
  • Logging all requests with a high level of quality, maintaining detailed and accurate records in the Servicedesk system.
  • Taking ownership of issues, prioritizing and solving problems.
  • Relevant industry qualification, such as Microsoft MCP or Cisco CCNA.
  • Experience of desktop and laptop builds and imaging.
  • Supporting Windows desktop and server operating systems.
  • Office 365 and office apps support, including Exchange online and Sharepoint.
  • Administration of Active Directory/ Group Policy/ DHCP/ DNS etc.
  • Management of Mobile devices (iphone/ ipad/ Android phones/ tablets).
  • Contributing to infrastructure projects & making a real difference.

Desirable Skills

  • Experience with Apple Mac
  • Cybersecurity awareness
  • Full UK driving license

Your Package

  • Monday to Friday 0900 – 1730
  • Salary circa £18k - £20k
  • 25 days holiday



Apply for this role