Service Desk Analyst

Title: Service Desk Analyst | Media Comms | Manchester | £25K

Industry: IT and programming

Role/Sector: IT & computing   |   Customer services   |   Media

Location: Manchester

Placement: Graduate job (permanent)

Salary: £25,000 (per annum)

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Information on the company

European leader in the media’s field, this Irish company provides its services to maintain and develop a lot of radio stations in the world, specializing in a new range of digital and commercial media channels.


Do you have 1st line technology support in a Servicedesk environment? If so, read on....

This is a permanent position based in Manchester.

Your mission

Your mission is to support the day to day operation of a modern, reliable and dynamic technology service that is critical to our success. You will be responsible for the provision of 1st line technology support to our end users.

  • Respond to inbound telephone calls, emails and service requests
  • C-members of the team
  • Log all requests with a high level of quality, maintaining detailed and accurate records
  • Deliver outstanding customer service through understanding end users Technology and Business needs
  • Take ownership of issues, prioritizing and solving problems
  • Support Windows desktop and server operating systems
  • Administration of Active Directory/ Group Policy/ DHCP/ DNS etc
  • Contribute to infrastructure projects critical to our success
  • The role involves support of stations across the country; some travel occasionally at short notice to meet requirements will be expected.

Your Experience

You will need to be smart, bold and engaging and be able to display our company values in the work you do; Bravery, Integrity and Passion.

You should be as passionate about working in radio as we are and have good experience of providing 1st line technology support in a Servicedesk environment.

  • Strong communication and customer service skills, providing clear instruction and coaching to end users
  • Ability to provide detailed and accurate records on our Servicedesk software
  • Desire to take ownership of issues, prioritizing and solving problems
  • Experience of desktop and laptop builds and imaging
  • Full UK driving license

Strong knowledge of

  • Windows and Windows Server
  • Office 365 and office apps support, including Exchange online and Sharepoint
  • Active Directory/ Group Policy/ DHCP/ DNS etc
  • Mobile devices (iphone/ ipad/ Android phones/ tablets)

Good knowledge of:

Apple Mac

Cybersecurity awareness

Apply for this role