Outbound Customer Service Adviser

Title: Outbound Customer Service Adviser | Fin-tech | Manchester

Industry: Creative industries

Role/Sector: Sales

Location: Manchester

Placement: Graduate job (permanent)

Salary: £18,000 (per annum)

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Information on the company

V9 Group Challenge, Innovate, Disrupt Payments and Retail. Join the team.


Outbound Customer Service Advisor

Temp to Permanent Position

Prestwich, Manchester
Salary: £18,000 p.a.

Full Internal Training and Support

Are you a great communicator with a passion for customer service? We are looking for an experienced call hander to fill the role which involves calling new and existing customers to confirm orders and get their accounts up to date.


Our client is a fast paced, innovative, rapidly expanding FinTech Company who provide point of sale software and hardware solutions across the world. We are looking for an articulate, enthusiastic and hardworking individual. This is a great opportunity to play a pivotal role in the continuing success of our client support team. The individual will report into the Operations Manager and will be internally trained on our operating systems and have full ongoing support for all day to day operations.

Personal Requirements

  • Experience of working in a professional office environment
  • Clear verbal communicator
  • Professional and confident telephone manner
  • Natural rapport builder
  • Proficient user of Microsoft Office
  • Good general computer skills
  • Attention to detail
  • Punctual and reliable
  • Self-motivated and able to work on own initiative


Role Description & Requirements

  • Ongoing support for new and existing customer base via telephone
  • Data reporting
  • Identify and escalate priority issues
  • Documenting all call information according to standard operating procedures
  • Internal reporting and communication with other teams
  • Hours; Monday to Friday 9:00am to 5:30pm





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