Account Exec

Title: Account Exec | £20K- £24K + Comms | Communications | Wembley

Industry: IT and programming

Role/Sector: Account management   |   Customer services

Location: West London

Placement: Graduate job (permanent)

Salary: £22,000 (per annum)

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Information on the company

Our client is a technology start up focused on selling software that enables mass communication to employees and customers at times of crises. This could include during major IT outages, fires or Health and Safety accidents. It enables rapid,effective emergency communications at the touch of button regardless of the location of the senior team or their customers and employees.


This is a permanent role offering £20K -£22K plus commissions. 

Day-to-day activities will include…

  • Supporting the MD with all aspects of account and client management
  • Managing a set of clients, ensuring they remain as clients, succesfully supporitng their business
  • Listening to and understanding your client's businessess
  • On boarding your clients ensuring they understanding the various features of the product
  • Trouble shooting issues with clients, following up and responding to any queiries by phone, email or face to face
  • Successfully promoting the company as an innovative new company into the marke
  • tAfter sales support – To provide account management and a communications bridge between the Service Desk and the customer. The Service Desk supports and helps resolve any technical or other issues.
  • CRM database – To take responsibility for maintaining your pipeline and sales progresses on the Crises Control CRM process in place. Updating this with details of all new prospects, recording progress in the sales stages and estimating monthly subscription revenue
  • Influencing Product development, driving new operational efficiencies and technical developments in partnership with the Technical Team

The ideal candidate’s personality and qualifications…

  • Degree educated, methodoical, logic and very organsied
  • Confident and articulate personal presentation style
  • Prior experience of working with clients
  • Persistence and tenacity in resolving issues and maintaining engagement with prospective customers
  • Experience of providing after sales support to customers, persistence in resolving issues and in successfully selling-in additional services

What are the perks of working at this company?

  • New and innovative tech start up company
  • Great career prospects

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