Title: Customer Complaints Advisor | £18k - £20K | Automotive | Shepherd's Bush - London
Industry: HR and administration
Role/Sector: Account management | Analytics account management | Customer services
Location: West London
Placement: Internship (going permanent)
Duration: 6 months
Salary: £20,000 (per annum)
Information on the company
Our client is a marketplace for car mechanics that enables customers to acquire real-time industry standard quotes and quickly book a vetted mechanic online.
This exciting Automotive start up are looking to hire a Customer Complaints Advisor immediately to join our team in London.
Customer experience is a key part of their operations: it helps ensure their customers receive a great service and their cars get fixed quickly, and keeps otheir mechanics' diaries full. As part of the customer experience team you will assist our customers and resolve their complaints. You’ll play a vital role in providing effective and efficient resolution of complaints.
On a day to day basis you’ll be mainly assisting with:
Founded in 2012 by two EF alumni, the company has grown quickly to offer nationwide coverage and is backed on its mission by such institutional investors as 500 Startups, and Forward Partners as well as angel investors including the former CEO of JustEat and Chairman of Treatwell.
They are looking for someone with Customer Service experience and is passionate about delivering an excellent level of service.
Other attributes include:
They offer a competitive salary and lots of other benefits including: