Customer Success Exec

Title: Customer Success Exec | £18K - £20K | Digital Marketing | Leatherhead

Industry: Creative industries

Role/Sector: Digital   |   Marketing   |   Social media   |   Customer services

Location: Surrey

Placement: Graduate job (permanent)

Salary: £18,000 (per annum)

Apply for this role

Information on the company

Our client is one of 6 Premier Google SME Partners in the UK specialising in providing Pay Per Click, Website Design & Conversion Rate optimisation to 100’s of small to medium sized businesses across the UK.

They have been handpicked by Google for their high client retention rates, best in class account management and set up, plus their exceptional levels of customer service


This is a permanent role offering £18K - £20K based in Leatherhead

Day-to-day activities

  • Keeping clients happy and making sure they have the best service experience of their lives
  • Thoroughly understanding the app and paid digital marketing with an emphasis on search
  • Developing an understanding of the user journey in order to guide, educate and maximise user benefits.
  • Responding to user questions and ensuring customer success primarily through live in-app chat
  • Working with the marketing functions to create content that measurably improves customer success and engagement.
  • Reporting on success & engagement metrics and develop and implement strategies to improve the

The ideal candidate’s personality and qualifications…

  • High aptitude for working in a fast-paced, start-up culture
  • Have a client first attitude and love to engage prospective new users for account expansion
  • Work with a strong sense of urgency, which translates into high daily activity
  • Must have one or more years of customer service experience
  • Understand digital marketing & paid search marketing.
  • Understand customer needs and requirements;
  • Excellent organizational skills, and an ability to manage a broad portfolio of projects simultaneously
  • A Positive attitude, strong work ethic and a solutions oriented approach are must-haves!
  • You have excellent working knowledge of Google Analytics or other analytics platforms
  • You’re iterative and a rigorous experimenter and back your hypotheses with data
  • Are excited to relentlessly learn about the CampaignHero Platform, Google Ads, Facebook & Bing
  • Have at least a basic understanding of search engine marketing and paid social advertising.
What are the perks of working at this company?
  • Working for an Award Winning Digital Marketing Agency & Google Premier Partner
  • Access to incredible training, knowledge and experience as well as mentors
  • They don't just pay lip service to work-life balance, we actively and strongly encourage it. A flexible working environment, 22 days of paid holiday
  • They actively contribute to professional development, courses, conferences, and books wherever possible
  • Experience with an exciting and rapidly growing company
  • Healthy snack bar & drinks fridge
  • Early Finish Fridays
  • Agency training days
  • Company provided gear & swag (laptop, t-shirt, etc.)
  • Ability to mould your career and make an immediate impact
  • Work in a fast-paced, fun environment with an eclectic group of people from all over the world
  • Annual company retreats / trips abroad (Barcelona, Budapest & Bucharest all recent locations)

Apply for this role