Customer Success

Title: Customer Success | £27K-£30K | Marketing Tech | South London

Industry: HR and administration

Role/Sector: Customer services   |   Project management   |   Admin   |   Marketing

Location: South London

Placement: Graduate job (permanent)

Salary: £25,000 (per annum)

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Information on the company

Our client is an award-winning Customer Advocacy Marketing platform for brands and retailers that turns their most passionate customers into ambassadors & advocates.


How you can expect to spend your day:
  • Ensure every brand partner is successful with the Duel technology and is happy can’t live without it
  • Serve as the primary point of contact for both internal and external stakeholders during the implementation phase of the Duel technology
  • Work with the sales team to establish customer goals, evaluate their needs and suggest optimisation techniques or additional features to meet their requirements
  • Guide customers through the onboarding and technical implementation phase
  • Working closely with the Duel development team to provide technical support for customers and feedback on new features or products, becoming an integral part of steering the direction of the product
  • Train customers to use Duel products effectively
  • Create and maintain all data, documents and workflows relating to trials and implementations, e.g. ‘bible’ on how to use the platform

The ideal candidate’s personality and qualifications:

  • You’ll have a personable, warm and inviting personality - you work well in a team and people generally want to be around you
  • Organised and process driven - you run your life with lists. You run everybody around you’s lives with lists. If you could marry a list, you probably would.
  • Customer facing background with outstanding customer relations skills
  • Tech-savvy with standard software platforms such as GSuite, Microsoft Office, eager to learn and comfortable picking up new interfaces on-the-fly
  • Excellent verbal and written communication skills, people who mix up your and you’re fill you with rage
  • Attentive to detail with strong problem-solving skills
  • Able to multitask and prioritize tasks in a changing environment
  • Able to work well by yourself and in a team
  • Passion for the start-ups and the tech sector
  • Must be eligible to work in the UK

  • Account Management or Customer Success experience, with references who will confirm that you are a great person to work with
  • Experience in SaaS based implementations and project management is not required but would be nice
  • Experience using eCommerce platforms (Shopify, Magento and HTML) is a bonus, but not required
  • Worked in teams that have used Agile methodologies (e.g. Scrum, Kanban) is also bonus

What are the perks of working at this company?
  • Open plan, cool loft office
  • Flexible working hours and home working options (in fact, actively encouraged! Mums are welcome)
  • Unlimited / Zero holiday policy. If you don’t need to be in the office, do the work required from anywhere in the world - Google Hangouts/Skype is a wonderful thing
  • On-going training where required
  • Perks: gym membership, Headspace subscription and work related or personal growth reading / Audible budget
  • Options scheme for all full-time employees – if you help us build the company, you should own some of it!
  • Competitive salary (up to £30k per year based on experience)

Apply for this role