Customer Support Assistant

Title: Customer Support Assistant | £22K - £25K | Risk Management | Wood Green - North London

Industry: Other

Role/Sector: Customer services   |   IT & computing   |   Admin

Location: North London

Placement: Graduate job (permanent)

Salary: £25,000 (per annum)

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Information on the company

Our client specialises in Fire Risk Assessments on social housing.


An enthusiastic Customer Support Assistant is needed to join a rapidly growing specialist Fire Risk Assessment Team, based in Wood Green, North London.

Few roles can combine working within such a rewarding sector plus a diverse, varied and challenging position. Expect a welcoming environment where you will get exposure to a broad range of strategic issues, and work with a high performing Team. Full training will be given.

The Team is currently ‘rolling out’ a web-based, fully integrated Surveyor to Client system bespoke to the industry.

Key Responsibilities:

  • Reporting to the Software Manager and Operations Director, the Support Assistant will handle customer support requests via phone, e-mail, voicemail and text.
  • On a day-to-day basis, they would be expected to solve basic issues and support Surveyors and Clients.

Key Requirements:

  • To qualify you must have great customer repartee and excellent communication skills
  • Willingness to learn, and a basic understanding of problem solving and troubleshooting.
  • A clear thinker and strong communicator.
  • Self-motivated and meticulous in your approach.
  • Excellent in written and spoken English.
  • Able to cover software support help desk in the manager’s absence.
  • Software or IT background is not required but you must be keen to support clients with any system support issues. Full training will be given.

Perks of the Role:

  • Excellent working conditions.
  • In-house training and continuing professional development.
  • Negotiated benefits.
  • Flexible working hours.
  • A lively and supportive Team working with you.

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