Customer Service Manager

Title: Customer Service Manager | £21K-£23K | Property | North London

Industry: Other

Role/Sector: Account management   |   Operations   |   Customer services

Location: North London

Placement: Graduate job (permanent)

Salary: £22,000 (per annum)

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Information on the company

This marketing agency services the country’s property sector, from the UK's top tier estate agents through to clients in the leisure industry. They have a network of photographers/cameramen across the country who visit prestige locations and conduct photography, videography and floor-planning to assist the marketing of the property for either sale or general use. The office comprises of a design and development team, a video team, an account management team and a support services team. The company has recently won some major new business and is expanding in its digital/online offer, so quick progression is expected!


How you can expect to spend your day:

As the first point of contact when a prospective customer or existing client contacts us, our customer service team is crucial in ensuring the day-to-day efficiency and running of our business. We are currently expanding quickly and are looking for assistance to help us continue to deliver the high standard that we are known for.

  • Dealing with all day-to day queries from suppliers, clients and customers
  • Working with our account management team to maintain relationships with clients
  • Processing orders over the phone/email and providing quotes from our CRM software
  • Collating information from clients to initiate the design of their brochures
  • Reviewing quality of outgoing work to ensure it meets our requirements
  • Booking on-site visits for our photographers and surveyors to conduct the location based work
  • Complaints handling - acting as the first line of support for our clients when something goes wrong
  • General office support - from buying stationary to helping keep the office tidy and presentable.

The ideal candidate’s personality and qualifications:

  • The ideal candidate will have previous customer facing experience.
  • An ability to learn quickly
  • Enthusiastic about delivering excellent customer service
  • Confident communicator
  • Organised
  • Proficient in the use of MS Office
  • Experience within the property industry would be a benefit

What are the perks of working at this company?

They have lovely 15th floor penthouse offices overlooking Wembley Stadium and the shopping centre, so plenty of facilities within a 2 minute walk. They are a young and sociable office, with plenty of nights out and a lovely spacious office with balconies and supply cereals, bread, fruit for health snacks during the day. They're growing fast too so plenty of opportunities exist for future development.

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