Graduate German

Title: Graduate German-speaking Client Support Executive- Financial Services Industry- London- £20-21k

Industry: Creative industries

Role/Sector: Account management   |   Marketing   |   Analytics account management   |   Banking and finance

Location: Central London

Placement: Graduate job (permanent)

Salary: £20,000 (per annum)

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Information on the company

Headquartered in London, with a strong presence across Europe, our client is an award-winning, regulated, global financial services company, providing customers with multi-asset and multi-market trading capability through financial spread betting products, leveraged Forex trading, and CFD trading. They are experiencing significant growth in their retail customer base across a number of countries and need motivated people to help them expand.


This is a permanent graduate position with a starting salary of £20k. 

Key responsibilities of the role:

As a Client Support Executive you will be supporting clients on a Global basis, but have some focus on the company’s German clients. 

Typically, the successful candidate will become involved in:

  1. Running on-line searches and matching / comparing against internal and external company listings.
  2. Administering the setup of new client accounts.
  3. Taking incoming and making outbound calls to/from clients.
  4. Responding to client inquiries via email.
  5. Processing client withdrawals and internal account transfer requests.
  6. Assisting clients with the use of their accounts and the online platform.
  7. Providing basic technical/trading support for clients.
  8. Electronic filing, scanning and photocopying, and archiving documents.
  9. Mail mergers.
  10. Sending out welcome letters to clients.

What are the key candidate requirements for the role?

  1. You will be a recent graduate who is fluent in both German and English.
  2. You must have excellent written and spoken communication skills and be confident communicating with clients and colleagues at all levels.
  3. You will have Good Microsoft Office skills, specifically Word and Excel.
  4. Any experience working in Customer Services, especially within the Financial Services Industry, would be a bonus. 
  5. As they are dealing with customers on a global basis, candidates with any additional language skills would also be particularly welcome.

What are the perks of working for the company? 

They offer a Competitive Salary and the following benefits:-

  1. 28 days holiday inclusive of bank holiday allowance, holiday increases by 5 days accruing at 1 day per calendar year served for five.

After a qualifying period they also offer:-

  1. Private medical cover.
  2. Employee assistance programme.
  3. Life assurance and income protection.
  4. Subsidized gym membership.
  5. Interest free season ticket loan.
  6. Pension, childcare voucher and cycle to work schemes.

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