Title: Property Management Assistant | £18K - £22K +bonus | Property | Canary Wharf|
Industry: HR and administration
Role/Sector: Admin | Operations | Customer services | Property
Location: East London
Placement: Graduate job (permanent)
Salary: £21,000 (per annum)
Information on the company
Our client is a rapidly expanding company which manages a growing number of co-living properties in London and Manchester. They specialise in providing luxury living for Professionals. They believe that there is a better way for young professionals to live. It is more than just a house share, it’s a lifestyle and an experience.
Due to growth, they have exciting opportunities for individuals to work directly with senior management and directors in their Canary Wharf office.
Their team is rapidly growing in London & Manchester, yet they still embrace a start-up mentality. Their entrepreneurial spirit is just as strong as when they started.
You will be working directly with the two Co Founders supporting them in the every day aspect of running a property business. The candidate will have a chance to learn and grow in a dynamic, fast paced environment where they will work on new and existing projects and influence the decisions made at both a strategic and practical level.
If a tenant fails to pay their rent, make sure you follow up first and then accounts will take action afterwards
- Rent increase/decrease
Discuss if the rent needs to be increased or decreased for a tenant/property
Manage energy usage (electricity, gas, water)
Make the tenants aware to keep their energy usage low (turning off lights)
Gas safety, licensing, regulatory
Supervising general operations and management e.g. cleaning, maintenance, etc
Organise EPCs / floor plans
Complete EPCs/Floorplans for properties.
Organising photos/videos for new properties
Organise a photographer to take quality images for our clients properties
Attend and Lead the weekly Property Management meeting
Post and renew ads for vacant or soon-to-be vacant rooms
Generate new tenant leads through outbound messages, calls, social media, etc
To analyse market conditions
Analyse the market to see if the business needs to adjust anything to keep up to date
Whenever a prospective tenant wants to rent a room, draft a contract using company specified software
Confirming all Contracts contain 11 pieces of required information
Confirm the contracts that have been drafted
Negotiating contract renewals
Negotiate contract renewal whilst liaising with Accounts
Keeping an eye on tenancies which are ending soon in order to market the room
Keep an eye on expiring tenancies in order to market the roo
Deciding on tenants passing or failing referencing
Decide if we decide to pass or fail the tenant
Discuss with accounts if we renew the contract, draft the renewal contract as well
Getting tenants to sign up to our direct debit processing system.
Make sure you know where the keys are. Oversee the Assistant Property Manager
Retrieve keys from building site/Project Manager
When a property is near completion, make sure you retrieve the keys
Organising replacement furniture
When furniture is broken, make sure you organise to replace it
If locks need to be changed, arrange a locksmith to change the locks. Oversee the Assistant Property Manager
Getting keys cut when necessary
When a tenant loses his/her keys or when a new set of keys is requested, get some cut. Oversee the Assistant Property Manager
Keep the tenants happy. Oversee the Assistant Property Manage
If the tenants have any issues or queries, assist them in the best way possible. Oversee the Assistant Property Manager
Every 6 months get together with tenants.
Arrange a get together per house every 6 months
When a tenant has a complaint, make sure to deal with it in the best way possible
If there is an emergency, get on top of it and do everything you can to solve it
Act as liaison between tenants and landlords
Act as a middleman between the tenant and landlord when it’s needed. Make sure contact is clear
When a tenant needs to be evicted due to some reason, make sure you follow and understand the eviction process
Redirecting tenants to the correct departments
When the tenants come to the wrong department, redirect them to the correct one
Easy DIY fix
Oversee the Assistant Property Manager
Arrange maintenance appointments
Attend maintenance appointments
Inspect maintenance to meet standards
Ensure the property is safe and habitable at all times.
Confirm with the tenant the exact date they are moving out. Oversee the Assistant Property Manager
Decide on damage charges
Decide what needs to be charged to the tenant (can be done with a handyman)
Oversee the Assistant Property Manager
Organise a date that the room gets cleaned before a new tenant moves in
Organise new furniture if needed
If the furniture is damaged, you have to arrange new furniture
Liaison with viewers to ensure viewings are conducted
Send offers to potential tenants in a timely manner
Essential knowledge and skills:
Join them as we work to transform the house share experience for renters and build a GREAT company.
Personal development focus……we want you to grow and develop!
Regular one to one meetings to ensure you are accomplishing your goals
Unlimited progression opportunities ...you could be our next CEO
Full support and training provided
Fun and exciting environment
Female founded company