Customer Success Exec


Title: Customer Success Exec | £18K - £22K | Digital Marketing | Liverpool Street

Industry: Creative industries

Role/Sector: Marketing   |   Social media   |   Operations   |   Customer services   |   Digital

Location: East London

Placement: Internship (going permanent)

Duration: 6 months

Salary: £20,000 (per annum)

Apply for this role

Information on the company

A rapidly growing tech start-up which has built and launched a social media analysis tool allowing marketing departments of brands and agencies the ability to better understand their Twitter community. This is the only company outside the US to have a data and advertising partnership with Twitter whilst also achieving a strategic relationship with IBM for data connections such as personality insights. The company have a client base of over 10,000 business including Universal Music, Manchester United and Ladbrokes.  

 

This is a 6 month internship with the potential to go permanent, offering £18K - £22k depending on experience
 

Day to day you’ll be:

  • Supporting the customer success team

  • Working directly with our clients to help them get the most out of our platform

  • Support Training clients on the platform

  • Creating data insight reports for our clients to identify new strategies and better communicate with their customers

  • Dealing with and answering support inquiries

  • Projects that arise in many different areas (this allows you to grow)

What you’ll gain:

  • You will work directly with cutting edge technology, helping you kick start a career in tech

  • There are several exciting growth opportunities that stem from this role

  • True ownership for your work. We don’t do micromanaging here, you’ll be given a lot of responsibility

  • A great office environment (free beer/prosecco and coffee)

  • A friendly team

You should apply if you are:

  • A graduate who is data literate and has strong numerical and analytical ability

  • Ideally, experience in a SaaS company/ a customer facing role

  • A team player.

  • Organized.

  • A people person. A large part of this role will be customer facing.

  • Able to take on ownership for your work. You will go that extra mile without being asked.

  • Keen to learn

 

In the beginning, daily, you will start by….

  • Building the basics

    • Learning our approach to consumer research and marketing strategy

  • Learning social media marketing and technology
  • Discovering our amazing 1500+ customers and in-house superheroes (i.e. us)

What does it really mean….
  • Supporting the customer team in current projects (e.g. research, advertising, …)

  • Taking a key role within the customer support team, to accelerate our platform learning curve
  • Learning how to pitch, and onboard any prospect or client
  • Reading existing relevant literature
  • Getting the basics to work in real life
  • ???????Taking on a new customer project by yourself
  • Writing blog post/content to publish in our editorial calendar to demonstrate knowledge

  • Defining and executing marketing automation sequences to outreach prospects and customers

  • And, then?

    • The company's Jedis take multiple paths! Everyone is unique and develop their own little super powers

Apply for this role

applications@inspiringinterns.com