Implementation Junior Associate

Title: Implementation Junior Associate | £22K | Central London

Industry: Other

Role/Sector: Project management   |   Admin   |   Account management

Location: Central London

Placement: Graduate job (permanent)

Salary: £22,000 (per annum)

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Information on the company

Our client provides innovative technology solutions (software, APPs) to healthcare organisations (e.g. hospitals, care homes, GP surgeries). Their initial product, has been very well received.

  • They have successfully sold in the product to several care homes and private providers and have a pipeline of sales opportunities;
  • They have been selected as a “technology of the year – productivity improvement” by Health Service Journal
  • They have been selected by Digital Health London as one of 30 small firms to support and incubate in selling to the NHS


Overview & Background

We provide an app-based solution for healthcare staff to complete quality inspections quicker, easier and more effectively. We operate across a wide section of healthcare driving up quality and giving time back to front-line staff by reducing their admin load.

The Junior Associate will join the Implementation & Support team that is the first port of call for supporting our existing customer base and assisting in the onboarding of new customers. The team aims to give a seamless experience advising on the best use of the app and inspection processes, supporting the day to day management of the system. This is a starting role with a view to expand skills and expertise – with previous people in this role moving on to work all over the business.

Responsibilities and Duties

- Support our existing customer base in day to day administration of the app including:

o Managing user access to the app including registrations and offboarding

o Process requests for changes to inspections or organisation structure

o Respond to support queries on use of the app

- Assist and support the implementation of new customers

o Lead on-site workshops to demonstrate and train in the use of the app to small groups

o Provide administrative support to consultancy workshops with a view to building the skills to lead them in the future

o Provide project management support to cover the implementation process for new customers

- Support general business processes by creating supporting documentation

o Populate wiki with common how-to articles and maintaining business documentation

- Ad hoc support work on other business needs

Key Skills and Behaviours

• Excellent written and verbal communication skills

• Excellent team worker willing to work across the organisation and support team needs

• Strong attention to detail

• Well organised and capable of managing projects end-end

• Proficient with the Microsoft Office – particularly Outlook, Excel, Word & PowerPoint

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