Implementation Junior Associate


Title: Implementation Junior Associate | £22K | Central London

Industry: Other

Role/Sector: Project management   |   Admin   |   Account management

Location: Central London

Placement: Graduate job (permanent)

Salary: £22,000 (per annum)

Apply for this role

Information on the company

Our client provides innovative technology solutions (software, APPs) to healthcare organisations (e.g. hospitals, care homes, GP surgeries). Their initial product, has been very well received.

  • They have successfully sold in the product to several care homes and private providers and have a pipeline of sales opportunities;
  • They have been selected as a “technology of the year – productivity improvement” by Health Service Journal
  • They have been selected by Digital Health London as one of 30 small firms to support and incubate in selling to the NHS

 

Overview & Background

We provide an app-based solution for healthcare staff to complete quality inspections quicker, easier and more effectively. We operate across a wide section of healthcare driving up quality and giving time back to front-line staff by reducing their admin load.

The Junior Associate will join the Implementation & Support team that is the first port of call for supporting our existing customer base and assisting in the onboarding of new customers. The team aims to give a seamless experience advising on the best use of the app and inspection processes, supporting the day to day management of the system. This is a starting role with a view to expand skills and expertise – with previous people in this role moving on to work all over the business.

Responsibilities and Duties

- Support our existing customer base in day to day administration of the app including:

o Managing user access to the app including registrations and offboarding

o Process requests for changes to inspections or organisation structure

o Respond to support queries on use of the app

- Assist and support the implementation of new customers

o Lead on-site workshops to demonstrate and train in the use of the app to small groups

o Provide administrative support to consultancy workshops with a view to building the skills to lead them in the future

o Provide project management support to cover the implementation process for new customers

- Support general business processes by creating supporting documentation

o Populate wiki with common how-to articles and maintaining business documentation

- Ad hoc support work on other business needs

Key Skills and Behaviours

• Excellent written and verbal communication skills

• Excellent team worker willing to work across the organisation and support team needs

• Strong attention to detail

• Well organised and capable of managing projects end-end

• Proficient with the Microsoft Office – particularly Outlook, Excel, Word & PowerPoint

Apply for this role

applications@inspiringinterns.com