Junior Onboarding Executive


Title: Junior Onboarding Executive | £20K - £24K | B2B Delivery Platform | Central London

Industry: Other

Role/Sector: Operations   |   Customer services   |   Sales recruitment

Location: Central London

Placement: Internship (going permanent)

Duration: 4 months

Salary: £20,000 - 24,000 (per annum)

Apply for this role

Information on the company

Our client is the disruptive on-demand urban logistics platform that will transform your daily lives. Our clients technology allows businesses big and small in every industry to deliver to their local customers with never-before-seen speed and efficiency. They create thousands of economic opportunities for businesses and courier partners whilst redefining customer expectations when it comes to delivery.

This exciting new urban logistics brand are entering a new era, looking to cement its position as the leading provider of express urban delivery. Now operating in Paris, London, Barcelona, Madrid and Lyon... with many more cities across Europe in the pipeline for 2017.

 

This is an extremely exciting opportunity to get in on the ground level at fast growing an innovative start-up. We are looking for a highly motivated Junior Onboarding Executive that will help improve our courier onboarding, engagement and fleet management processes.

In collaboration with the local team, you will help us build the highest quality fleet possible, streamline the courier communication and feedback processes as well as respond to ad-hoc operational challenges and concerns of the couriers. You will be reporting to the Onboarding Manager.

The position will initially be on the basis of a fixed-term rolling contract with the potential to develop into a permanent position for the right candidate.

RESPONSIBILITIES

  • Leading the onboarding process for new couriers
  • Cold-calling potential drivers to sign up to the platform
  • Travelling around London to conduct in-person onboarding sessions (not always required)
  • Conducting courier onboarding sessions which includes (but is not limited to):
  • Checking Right to Work documents and storing information
  • Checking insurance documents
  • Distributing equipment to couriers
  • Answering any questions on being a courier
  • Responding to ongoing courier queries, issues and feedback
  • Interviewing potential drivers and helping them through the sign-up process
  • Providing insight on the driver sign-up journey and suggesting potential improvements
  • Working closely alongside the Courier Operations team to streamline processes

REQUIREMENTS

  • Proven organisational and planning skills
  • Hands-on and a strong work ethic
  • Be data-driven/analytical and passionate about problem-solving - no day is the same!
  • Willing to learn a business from the ground up and not be afraid to champion your opinion/ideas
  • An ability to work autonomously / independent mindset and able to use initiative
  • Calm and composed under pressure
  • Excellent people and communication skills
  • Previous experience in operations or logistics is a big plus!
  • Willing to travel to nearby cities (travel expenses covered)
  • Ability to work paid overtime hours when required.

BENEFITS

  • Food allowance (in value up to £10) and all the free drinks/snacks you can handle
  • All expenses and travel including meals during travel are fully covered by the business
  • Great opportunity to learn and progress in an innovative and fast growing tech start-up.

Apply for this role

applications@inspiringinterns.com