Customer Support Assistant

Title: Customer Support Assistant | £20K | Property | Central London

Industry: Other

Role/Sector: Customer services   |   Operations   |   Admin

Location: Central London

Placement: Graduate job (permanent)

Salary: £20,000 (per annum)

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Information on the company

Our client prides themselves on delivering the highest quality accommodation and sector-leading service to students and universities. 


How you can expect to spend your day:

  • Providing 'Front of House' services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
  • Ensuring a high standard of customer service is delivered to all customers of urbanest
  • Completing organised customer Check In and Check Out days - showing residents to their new rooms and answering any queries they may have
  • Responding to sales enquiries from our customers: face to face, telephone or email
  • Working as a whole city team to achieve sales targets
  • Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
  • Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
  • Undertaking flat inspections and monitor resident behaviour
  • Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
  • Supporting with the on boarding of new team members, assisting with training needs
  • Having a strong understanding of the student accommodation market, including competitors
  • Having a strong understanding of our main stakeholders within London

The ideal candidate’s personality and qualifications:
  • Excellent Customer service skills and experience in working in a customer service role
  • Experience in working for a branded organisation
  • Experience of using business operating systems including Microsoft Office
  • Demonstrable experience of effective communication both orally and in writing
  • Previous administrative experience
  • Ability to work shifts that include evenings, weekends and bank holidays
  • Ability to work in multiple locations in London  

What are the perks of working at this company?

Our client is building a strong positive reputation with some of the most prestigious universities in London. The people who run this company, care. Our clients are passionate about investing in their employees and put a focus on developing and nurturing talent. Whether you decide to join our Customer and Property Management team or Central Support Office - you know you will be joining a company who consistently deliver excellent results within an exciting, fast-paced industry.

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