Title: Customer Success Associate (1 year exp +) | £27k - £32K | Health Tech | Liverpool Street
Role/Sector: Digital | Healthcare | Operations | Analyst
Location: Central London
Placement: Graduate job (permanent)
Salary: £25,000 (per annum)
Information on the companyOur client is a multi award winning young health tech company that are leading the way in personal tracking of your health with their personalised at-home finger-prick blood test. They are a well backed venture capital company having appeared in the Guardian and Sky News. They have a vibrant, driven young and friendly work culture.
This is a permanent role offering £27K - £32K depending on experience based in Central London
We’re looking for an enthusiastic, intuitive and highly organised Customer Experience Associate to join our team. If you’ve worked in copywriting, community management, research roles and/or customer experience and you thrive in a fast-paced and collaborative environment, this role could be for you. We’re building the company to make a real difference in people’s lives. We’re doing something revolutionary, and we don’t have all of the answers (or even all of the questions). Our Customer Experience Associate will be instrumental in helping us work out how to improve the company for our customers and helping them to get the most value out of our product.
As part of the Customer Experience Team, you’ll become a communication expert, working across internal teams to ensure client satisfaction. You’ll take part in user-centered insight projects, manage our help centre (FAQs), and run our social media customer support function.
While we do have teams with different specialties and focus, most of our work spans across multiple areas. This means you’ll work with lots of different people on a range of challenging problems. We set quarterly goals which means you’ll always know what you’re doing today is going to help grow the company over the next few months.
Startup life can be tough sometimes, so we like to bring as much fun as we can to the office!
What will you be doing day to day?
Your days will be varied and challenging, often working on lots of exciting projects at once.
In executing your role, you’ll:
This role is on a full time basis, Monday to Friday, 9am to 6pm, with the potential inclusion of an occasional weekend day. You’ll work from our Farringdon office, with the option to work from home once in a while.
This is a great opportunity to join one of London’s fastest growing start-ups.
The type of person we're looking for!
You’ll have the following traits:
A love of healthcare and technology is a plus!
One of London's fatsest . growing health tech companies
You’ll be working alongside humble people who truly care about what we’re building and how it can help people.
We’re creating something entirely new and we’re aware that we don’t know everything. So we’re constantly trying new things to understand how we can improve people's lives. We set quarterly goals which means you’ll always know what you’re doing tomorrow is going to help grow the company over the next few months.
While we do have teams with different specialties and focus, most of our work spans across multiple areas. This means you’ll work with lots of different people on a range of challenging problems.