Membership Intern

Title: Membership Intern | £25K - £27K | Co Working Space | St James

Industry: Other

Role/Sector: Marketing

Location: Central London

Placement: Internship (going permanent)

Duration: 3 months

Salary: £25,000 (per annum)

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Information on the company

Our client is a leading business members’ club and meeting space offering innovative, design led flexible meeting and work spaces created around the needs of both fast-growing SMEs and large corporates.

Providing a smarter, more flexible alternative to a London office and a better way to do business, their aim is simple: to make their members and their businesses more successful.


This is a 3 month contract with the potential to go permanent based in one of their co working spaces in st James, Bank or Holborn, paying £25K - £27K pro rata.

Day-to-day activities will include…

  • Following up on email/ phone enquiries and talking to potential customers and encouraging them to come in for an office tour
  • Taking responsibility and driving new membership sales across all membership categories
  • Taking responsibility for the monthly, annual membership renewals for members
  •  Working with the Membership Director, Membership Account Manager and other members of the team to grow membership revenues/profitability, to ensure our continued market leadership and to achieve our vision for the business

Membership Management / Sales:

  • Efficient handling of new membership enquiries and leads
  • Conducting a needs analysis to qualify the lead, arrange a tour and conduct the tour
  • Successfully closing membership opportunities
  • Taking all opportunities to upserve and sell additional memberships and products such as Virtual Office, Lockers, Dedicated Desks
  • Ensure membership renewals are progressed on time and targets achieved
  •  Management of CRM systems and other databases to ensure clean data and accurate reporting
  • Analysis of members and usage patterns (check-in, use, meeting room spend) to identify any upselling opportunities or areas of concern.
  • Proactive upselling to encourage increased year on year spend
  • Ensuring members adhere to all Terms & Conditions, Club Rules, Virtual Office Agreements, and Dedicated Desk Agreements along with regularly reviewing and updating the same
  • Ensuring high standards of customer service are set, maintained and achieved
  • Responsibility for regular member engagement including regular follow ups and attending members events

Product Offering

  • To ensure that all stakeholders, members, guests, suppliers have an enjoyable, professional and safe experience whilst in The Clubhouse
  • Be a role model for leadership style, team spirit and business culture
  • Actively promoting The Clubhouse to achieve a wider reach

Financial, Budgetary & Reporting Responsibility:

  • Achieving revenue targets.
  •  Achieving all objectives and KPIs for the role
  • Generating an overall increase in year-on-year revenue and profitability for The Clubhouse in line with the business plan and targets set
  • Reporting, analysis of variances and recommendation of strategies based on activity and check in reports / usage patterns


The ideal candidate’s personality and qualifications…

  • Great friendly phone manner
  • Confident to pick up the phone
  • Driven, target orientated
  • Lover of people
  • Excellent customer service

What are the perks of working at this company?


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