Technical Consultant


Title: Technical Consultant | Market research | £25K | Victoria

Industry: IT and programming

Role/Sector: IT & computing   |   Admin   |   Consultancy   |   Project management   |   Operations   |   Customer services   |   Digital

Location: Central London

Placement: Graduate job (permanent)

Salary: £25,000 (per annum)

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Information on the company

Our objective is to enable clients to build fit for purpose CX solutions. Fit for purpose doesn’t just mean listening to stakeholders and customers, it’s about taking into consideration other factors and variables such as price, method, time and many others.

 

Overview

We are a customer experience consultancy with a difference. We combine the latest thinking in technology and research to deliver Voice of the Customer programmes that truly transform the customer experience. We understand that all businesses are different so we listen to our clients to co-create a bespoke programmes that are completely fit for purpose.

We can only achieve all of this with the right people. All of our consultants  work as trusted advisors to their clients, acting as an extension of their business to make the process headache-free and deliver the best possible solutions.

Responsibilities

  • To act as the main technical consultant on Voice of the Customer client accounts
  • To support clients during the set up stage to design and spec a fit for purpose solution based on their requirements
  • To advise clients on the best technical solutions to address their needs
  • To deliver all aspects of the technical set up of the programme including sample transfer, survey scripting, data processing and data outputs
  • To liaise with the clients’ IT/technical teams to build and deploy solutions
  • To manage any technical changes to the programme
  • To identify ways to evolve the programme to ensure it remains fit for purpose
  • To work alongside the client services team to manage each client account
  • To manage project scoping during the implementation and on an ongoing basis
  • To upskill members of the client services team to give them an understanding of the technical components of the programme
  • To work closely with the R&D team to develop client offerings

 

Experience

  • You will have worked or would like to work in a role where your primary focus was scripting and/or data processing
  • Experience of programming using Decipher or Confirmit
  • Knowledge of other platforms would be advantageous
  • Proven experience of working with SPSS or other data processing tools
  • Have experience and knowledge of web technology, online panels and databases

Personal Attributes

  • Quality focused/excellent attention to detail – the drive and focus to ensure everything Watermelon delivers is of the highest quality and perfect first time
  • Communication Skills – being able to confidently and clearly advise and communicate with clients in all sectors using both verbal and written communication skills
  • An open mind – always open to new ideas of working and a passion for seeking new ideas and technologies that will benefit our clients
  • Confident with data – high levels of confidence in dealing with complex data sets across all methodologies and sources
  • An interest in technology – a genuine interest in technology and the developments in this space across the market

Apply for this role

applications@inspiringinterns.com