Job specification

Title: Studio Manager | £18K | Health & Fitness | Central London

Industry: HR and administration

Role/Sector: Office manager   |   Sports   |   Business admin

Location: Central London

Placement: Graduate job (permanent)

Paid or Expenses: Paid

Salary: £18,000 (per annum)

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Information on the company

FitMiBody client is a small personal training group. After funding £75K over a very short period of time this allowed them to build their studio where they now provide over 55 classes per week. They have a brilliant office location and a fun vibrant and modern working environment.


How you can expect to spend your day:

  • Ensuring trainers are happy within their environment (inhouse HR role)
  • Ensuring Studio is well kept and everything is in order from stock to class bookings
  • Organise company diary
  • Create work efficiently and proactively look to drive and maintain sales
  • Create strategies to improve the work environment including sales and ensure KPI’s are met
  • Responsible for ensuring that all relevant policies written in the Employee Handbook and Employee Safety Handbook are adhered to by yourself and your staff
  • Responsible for staff rotas
  • The management and allocation of consultation slots and classes and any other specific information required on the Studio
  • Ensuring that there is an adequate number of trainers conducting consultations and providing outstanding service to the members
  • Personally conduct member consultations, to ensure that members are able to talk to someone regarding their goals
  • Ensure that all staff wear the correct uniform
  • Clean and maintain all gym equipment recording all defects in the maintenance file and calling out the relevant engineers when required
  • Ensure that the overall cleanliness within the Gym’s premises is of an outstanding standard. This includes, but is not limited to, the re-stacking of weights, picking up of any litter etc
  • Ensure that the contract cleaners are cleaning to the high standards of the Gym
  • Deal with prospects in a professional manner whilst showing them the facilities and assisting them with the online joining process
  • Assist with dealing with any necessary administration and member issues with customer care manager, which includes, but is not limited to, answering the telephone, returning messages left on the answering machine, report submission and responding to relevant e-mails.
  • Ensure all stock levels are kept at a good level at all times.
  • Deliver outstanding customer service at all times to both members and prospects.
  • Hold regular staff and personal trainer meetings
  • Ensure that fitness instructors are qualified to a minimum of Level 2 and hold a current CPR certificate
  • Ensure that personal trainers are qualified to an equivalent of REPS Level 3 status, have public liability insurance to a minimum value of two million pounds
  • Manage the club within budgetary constraints
  • Responsible in ensuring that all H&S and HR policy and procedures as set out by are adhered to and actioned
  • Conduct weekly gym safety checks and record all defects that you are not able to rectify, in the maintenance file and call out the relevant engineers
  • Ensure that the correct packages and products are being offered to members and prospects
  • Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the gym and business as a whole
  • Be fully involved in the creation of a fun, lively and creative atmosphere for all members
  • Submit any original ideas you may have no matter how bizarre to promote fun and aid retention at the Gym
  • To undertake any other reasonable duties/ projects/ meetings, which may be required from time to time

The ideal candidate’s personality and qualifications:

  • Vision - Being able to concentrate on the vision of the brand and ensuring our ethos is put into everything we do moving forward. The world is your oyster.
  • People Management - you’ll need to inspire your team, develop them, lead them and create an environment where they can be awesome.
  • Standards - you’ll need high standards and a willingness to accept only the best of yourself and your team.
  • Pace - you’ll need to strap yourself in as this company work fast with huge amounts of energy to try and improve every day.
  • Sales - you’ll need to ensure you are driving sales, training your team, leading by example and giving them the opportunity to be successful.
  • You will be managing a team of Membership Advisor's and a Sales Manager against clear targets so a track record of managing teams successfully to clear KPIs is required.
  • You will also be conducting sales yourself and leading lead generation activity so a proactive attitude and a hands-on approach is a must.
  • This role can really suit people who have a varied skillset, as long as the above traits and values are there

What are the perks of working at this company?

  • Bang in the heart of Old Street
  • Free gym membership to our client’s gym
  • Free gym membership to other gyms/studios/classes around the area
  • Rapidly growing startup with a bold vision
  • Small commercial team meaning voice is heard and most importantly valued as you will contribute highly to the growth of the company
  • Development progression possibilities as company grows bigger
  • 21 days holidays pay

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