Customer Experience Manager

Title: Customer Experience Manager | Beauty | £18K - £20K | Shoreditch and Chelsea

Industry: HR and administration

Role/Sector: Healthcare   |   Admin   |   Office manager   |   Customer services

Location: Central London

Placement: Internship (part-time)

Duration: 12 months

Salary: £19,000 (per annum)

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Information on the company

We provide bespoke non-surgical treatment programs to enhance natural beauty, instil con?dence and to help address concerns or issues that may be preventing you from feeling like the best version of yourself. We call this wellness that works.


We need someone to take and own the patient journey from patient inqury, patient experience, patient checkout and to work closely with our marketing team. The main task is to run the front desk during business hours so the following is fundamental to the role:

Reception/Clinic Coordinator

-Check in patients

-Answer phones

-Check patients out

-Book patients and confirm appointments

-Manage clinic diaries across all locations

- Assist in sales of skincare

-Answer patient inquiries

The ideal candidate’s personality and qualifications:

Ideal candidate is organised, friendly, understands basic computer applications. Reliable and trustworthy are key we are a small company.

We would love to work with anyone that is creative and would enjoy assisting in marketing and the retail experience. We are quite an arty fun passionate group of individuals!

Questions for applicants to think about:

Do you want to join a start up company?

Do you have an interest in beauty and aesthetics?

Are you driven and able to make decisions on your own?

Would you be comfortable talking to patients regarding their treatments?

Are you comfortable speaking to strangers on a regular basis?

Would you be interested in learning different skin care ranges in order to help sell products?

Would you be interested in growing with a company?

Are you comfortable working alone? This is not a typical 9-5 desk office job…

Apply for this role