Customer Experience Associate

Title: Customer Experience Associate | £30K - £35K | Rewards Platform | Central London

Industry: HR and administration

Role/Sector: Customer services   |   Admin   |   Operations

Location: Central London

Placement: Internship (going permanent)

Duration: 1 month

Salary: £30,000 (per annum)

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Information on the company

Our client is the world's largest provider of savings and reward programmes. In the United Kingdom, they provide solutions to over 350 blue chip organisations. They are an e-commerce company that is on a mission to change workplace culture! Harvard Business Review has named them as a top 3 company in the world for company culture.


Responsibilities will include:

  • Delighting customers in every engagement, by going the extra mile to resolve issues
  • Proactively spotting areas for improvement in the product, and communicating these effectively with other teams and owning the problem to ensure it is resolved
  • Developing an understanding of what the customers want and need on the site, sharing this feedback to continue enhancing the product from a customer perspective
  • Owning the customer experience of a major product; consistently tracking patterns and trends, responsible for collaborating with engineering and design teams to upgrade experience.
  • Being the voice of the customer! By being an advocate for the customer at every step, you’ll help
  • the rest of the company to keep the customer at the heart of everything we do.

The ideal intern’s personality and qualifications;

  • Patient and empathetic – able to get to the root of customer’s problems
  • Strong written and oral communication skills – able to explain complex problems coherently
  • Ability to spot patterns and trends and make data-driven decisions
  • Evidence of ownership and leadership: proactivity in resolving problems and improving products
  • Thrives on working in a fast-paced environment
  • Exceptional organisation and time management skills
  • Proficiency in MS Word, Excel, PowerPoint and Outlook

What are the perks of interning at this company?

  • Working in a team of like-minded, enthusiastic and driven individuals
  • Taking part in weekly recognition programmes
  • Ongoing learning and development
  • Office Perks – Sleep Class (Yoga Nidra) sessions, Breakfast, Gym membership

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