Member Services Executive

Title: Member Services Executive | Paid Internship | Digital Publishing | Soho

Industry: Creative industries

Role/Sector: PR   |   Admin   |   Office manager   |   Project management   |   Operations   |   Events   |   Customer services

Location: Central London

Placement: Internship (going permanent)

Duration: 6 months

Salary: £15,000 (per annum)

Apply for this role

Information on the company

Our client is an industry body representing digital publishing companies that create original branded content of a consistently high quality. They champion the interests of media owners from diverse backgrounds including newspaper and magazine publishing, TV and radio broadcasting, and pure online media.


This is a fantastic 6-month to perm internship, supporting a high profile digital publisher membership base. The Internship pays NWM with the view to move permanent upon successful internship. 

How you can expect to spend your day:

  • Support the Head of Membership & Services with the successful delivery of all publisher member services and activity
  • Organise and manage logistics for all regular and ad hoc external meetings (including both the Board and Steering Groups)
  • Maintain and update all publisher databases on the CRM and in any internal documentation
  • Manage and develop the companies online Member Resource Area (MRA), including the following responsibilities: 
  • Identify and source a variety of relevant and useful content for the MRA
  • Maintain relationships and regularly engage with all MRA contributors and seek additional contributors where appropriate
  • Explore opportunities for new areas of content or collaborative content projects with relevant partners
  • Select topical resources to showcase through the the company social media channels and on the weekly Digital Digest newsletter
  • Work with the Head of Marketing to measure and evaluate the site analytics to inform overall MRA strategy and future development


  • Work with the Head of Membership & Services to measure membership engagement and communicate this effectively to Board and Affiliate representatives
  • Administrative support for the Events, Membership & Content teams where necessary to ensure the smooth logistical delivery of the annual event output

The ideal candidate’s personality and qualifications:

  • Highly motivated, organised and proactive 
  • Ability to work independently but with a strong team-oriented philosophy
  • Ability to prioritise and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Ability to communicate effectively with a variety of groups such as senior stakeholders, peers and outside companies 
  • Strong eye for detail, an aptitude for grammar and competent business writing skills 
  • Desire and aptitude for learning new concepts on the job 
  • Experience and/or an interest in editing, developing and creating content 
  • An interest in the media and digital publishing industry would be desirable 

What are the perks of working at this company? 

  • Great location in Soho Square
  • Monday to Friday 09:00 – 17:00 
  • Leave early on Friday before bank holiday
  • Opportunity to carve yourself a career in the publishing industry
  • Close knit team of entrepreneurial people

Apply for this role