Online Community Assistant

Title: Online Community Assistant | Tech Start Up | Central London £18K

Industry: Creative industries

Role/Sector: Admin   |   Customer services

Location: Central London

Placement: Internship (going permanent)

Duration: 3 months

Salary: £18,000 (per annum)

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Information on the company

Our client is a tech startup building a service that allows people to access professionals from various sectors on demand. The team currently consists of 12 dedicated individuals who have a strong background in technology, and is funded by angel and venture capital.

The CEO of this company has a strong reputation in the industry. His previous company was acquired through a succesful deal. We feel that he is the key to creating an exciting opportunity for an ambitious graduate with a strong work ethic.


This is a 3 month internship, looking to go permanent after this initial period, based in Holborn (This role is not for you if you're heading off travelling soon!)


Main responsibilities of the role...

  • Developing, nurturing and protecting the customer community of our chat app, which allows customers to discuss their interests with like-minded people in a safe and trustworthy place

  • Working with the Community team to help ensure that customers are adhering to our community values and policies, so that high-quality conversations are maintained, and people are able to make meaningful connections

  • Sourcing, uploading and editing content for our daily chats

  • Sourcing, training and managing community moderators

  •  Assisting with training of automated moderation software

  • Writing communications to our customers

  • Responding to inbound customer enquiries

  • Collating and processing bug reports

  • Assisting with analysing and reviewing customer chat data

The ideal candidate...

  • Graduate degree

  • Experience in customer- or client-facing communications, technology startups, or related business functions such as customer service, marketing or sales. However,
    aptitude is more important than experience

  • Interest in online communities

  • Eye for detail

  • Able to see both side of a discussion

  • Calm and balanced

  • Passionate about the customer experience & ideally prior customer service experience

  • Interested in the customer experience and representing customer interests to other

  • Articulate with strong verbal and written communication skills

  •  Excellent organisational and people skills

  • Ability to work independently, diligently and efficiently

  • Ability to identify and resolve problems

  • Previous experience in startups or technology is desirable but not essential

  •  Previous experience in customer service, marketing, sales, communications or business
    development is desirable but not essential

Benefits of the role...

  • Working for a diverse team who are constantly looking to learn and improve

  • A flat organisational structure 

  • Great coffee! 

  • Collaborative, supportive and transparent working culture 

  • All passionate about the business

  • Diverse cultures from across the world

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