Title: Online Community Assistant | Tech Start Up | Central London £18K
Industry: Creative industries
Role/Sector: Admin | Customer services
Location: Central London
Placement: Internship (going permanent)
Duration: 3 months
Salary: £18,000 (per annum)
Information on the company
Our client is a tech startup building a service that allows people to access professionals from various sectors on demand. The team currently consists of 12 dedicated individuals who have a strong background in technology, and is funded by angel and venture capital.
The CEO of this company has a strong reputation in the industry. His previous company was acquired through a succesful deal. We feel that he is the key to creating an exciting opportunity for an ambitious graduate with a strong work ethic.
This is a 3 month internship, looking to go permanent after this initial period, based in Holborn (This role is not for you if you're heading off travelling soon!)
Main responsibilities of the role...
Developing, nurturing and protecting the customer community of our chat app, which allows customers to discuss their interests with like-minded people in a safe and trustworthy place
Working with the Community team to help ensure that customers are adhering to our community values and policies, so that high-quality conversations are maintained, and people are able to make meaningful connections
Sourcing, uploading and editing content for our daily chats
Sourcing, training and managing community moderators
Assisting with training of automated moderation software
Writing communications to our customers
Responding to inbound customer enquiries
Collating and processing bug reports
Assisting with analysing and reviewing customer chat data
The ideal candidate...
Graduate degree
Experience in customer- or client-facing communications, technology startups, or related business functions such as customer service, marketing or sales. However,
aptitude is more important than experience
Interest in online communities
Eye for detail
Able to see both side of a discussion
Calm and balanced
Passionate about the customer experience & ideally prior customer service experience
Interested in the customer experience and representing customer interests to other
stakeholders
Articulate with strong verbal and written communication skills
Excellent organisational and people skills
Ability to work independently, diligently and efficiently
Ability to identify and resolve problems
Previous experience in startups or technology is desirable but not essential
Previous experience in customer service, marketing, sales, communications or business
development is desirable but not essential
Benefits of the role...
Working for a diverse team who are constantly looking to learn and improve
A flat organisational structure
Great coffee!
Collaborative, supportive and transparent working culture
All passionate about the business
Diverse cultures from across the world