Online Community Assistant

This is a 3 month internship, looking to go permanent after this initial period, based in Holborn (This role is not for you if you're heading off travelling soon!)

Main responsibilities of the role...

• Developing, nurturing and protecting the customer community of our chat app, which allows customers to discuss their interests with like-minded people in a safe and trustworthy place

• Working with the Community team to help ensure that customers are adhering to our community values and policies, so that high-quality conversations are maintained, and people are able to make meaningful connections

• Sourcing, uploading and editing content for our daily chats

• Sourcing, training and managing community moderators

•  Assisting with training of automated moderation software

• Writing communications to our customers

• Responding to inbound customer enquiries

• Collating and processing bug reports

• Assisting with analysing and reviewing customer chat data

The ideal candidate...

• Graduate degree

• Experience in customer- or client-facing communications, technology startups, or related business functions such as customer service, marketing or sales. However,
  aptitude is more important than experience

• Interest in online communities

• Eye for detail

• Able to see both side of a discussion

• Calm and balanced

• Passionate about the customer experience & ideally prior customer service experience

• Interested in the customer experience and representing customer interests to other
  stakeholders

• Articulate with strong verbal and written communication skills

•  Excellent organisational and people skills

• Ability to work independently, diligently and efficiently

• Ability to identify and resolve problems

• Previous experience in startups or technology is desirable but not essential

•  Previous experience in customer service, marketing, sales, communications or business
  development is desirable but not essential
   

Benefits of the role...

• Working for a diverse team who are constantly looking to learn and improve

• A flat organisational structure 

• Great coffee! 

• Collaborative, supportive and transparent working culture 

• All passionate about the business

• Diverse cultures from across the world