Customer Success Manager


Title: Customer Success Manager | SaaS | £30K | Central London

Industry: Analytics

Role/Sector: Operations   |   Account management   |   Customer services   |   Digital

Location: Central London

Placement: Graduate job (permanent)

Salary: £30,000 (per annum)

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Information on the company

An innovative tech start-up that has built a customer acquisition platform aimed at a range of industries, allowing brands to target new customers through consumer data that accelerate sales and shows the ROI from a brand’s advertising activity in real time. 

We are an API-first data routing and optimization platform. We are an unbiased tool used to filter, enhance, normalize, and automatically route accurate & actionable prospect data.

We protect our customers against expensive, bloated databases overwhelmed by bad data and create opportunities for data-driven decisions that maximize results.

 

This fab Saas Company are looking for a Customer Success Manager to join the international team in London and help drive product adoption while ensuring customer satisfaction and retention across  their accounts.

Key Responsibilities:

  • Own and proactively manage a portfolio of customers
  • Understand your customer's strategic goals and challenges and prepare and lead execution on customer success plans
  • Lead the customer on-boarding and training process
  • Introduce new features to customers
  • Share best practises with customers and colleagues
  • Translate customer feedback into product requirements
  • Help developing customers for case studies
  • Prepare and lead regular customers business reviews
  • Identify churn risks and lead efforts to turn around at-risk accounts
  • Have strong knowledge of our product and best practices and be able to explain these to internal and external stakeholders
  • Log all key activities in our CS platform regularly and keep company and contact information up to date
  • Work with the technical support team to ensure timely issue resolution and thereby increasing customer satisfaction
  • Identify upsell opportunities and work with Sales on growing your accounts
  • Scope out services and create Statements of Work

Skills and Experience:

  • 2-3 years experience in customer success, account management or professional services roles, ideally in a B2B Saas company
  • Ability to manage clients’ accounts on all levels: technical, business, support, and product
  • Technology enthusiast, positively curious, and eager to learn
  • Excellent written and oral communication skills, specifically in explaining technical concepts to non-technical individuals
  • Strong client facing skills, and ability to build and nurture trusted relationships
  • Ability to use logic and good problem solving skills under time pressure
  • Attention to details and ability to deliver engaging presentations
  • Experience with Customer Success tools, such as Salesforce, Planhat, Gainsight
  • Fluent in English
  • Media industry knowledge is a plus

Apply for this role

applications@inspiringinterns.com