Customer Success Manager


Title: Customer Success Manager | £22K OTE £30K | SaaS Platform | Central London

Industry: Analytics

Role/Sector: Customer services   |   Analyst   |   Business development   |   Account management   |   Sales

Location: Central London

Placement: Graduate job (permanent)

Salary: £22,500 (per annum)

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Information on the company

This employer is an exciting data management company that is enhancing the way companies manage data.

They are a next generation sales platform that uses AI to stream leads in real-time. Their service can be used for lead enrichment, lead generation and sales automation. They already have a number of high profile paying customers and have recently released native applications for Microsoft Dynamics and Salesforce. They’re on a mission to improve the quality of business data used by sales and marketing teams.

This exciting company is growing fast and adding new members to their core team! If you’re excited to work with a team that moves fast, take risks, and comes to work every day excited about building a product that will power the next generation of innovation in sales and marketing we would love to hear from you.

 

Great Customer Success Manager role for a graduate in an exciting data management company - OTE of circa £30K.

The Customer Success Manager is the primary point of contact for a portfolio of customers and will manage them from onboarding through their lifetime.

The starting salary is £22,500 rising to £24k after probation of 3 months. Commission and bonus schemes will give OTE of circa £30k.

Key Responsibilities:

  • Drive customer adoption and success within the existing install base
  • Understand a customer’s overall use of the company's products
  • Understand a customer’s business priorities, overall technology landscape and organization to ensure use of support processes and escalation procedures to drive desired business outcomes.
  • Act as an internal advocate between customers and business functions (ie: Product and Sales) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer’s adoption
  • Provide proactive onboarding support to designated customers to ensure a positive customer experience and expedite time to value.
  • Drive renewal readiness efforts by documenting licensed technology, customer owners and usage status to share with account team members as needed
  • Understand and document the adoption and relevance of all licensed products or services for assigned accounts through sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
  • Coordinate adoption-enhancing activities to mitigate any identified risk
  • Build and maintain strong working relationships with colleagues in sales, marketing, and product development to cultivate cooperation in customer activities
  • To gain sign off from the Customer for case studies / speaking slots
  • To ensure the Customer is happy with the ROI from their investment
  • To ensure the Customer extends or renews their contract with the company
  • To ensure Customer Relationship Management system is kept up to date with initial input and customer activity
  • Seek and close opportunities to upsell products and services into the customer base

Key Requirements:

  • Graduates with at least one year of relevant experience
  • Strong team player
  • Great communication skills
  • Enjoys building relationships with people
  • Must be good at analysis and problem solving with a strong focus on customer service.

Perks of the role include– Pizza Thursdays, bike scheme, gym membership, team night outs, and many more.

Apply for this role

applications@inspiringinterns.com