Junior Operations Executive

Title: Junior Operations Executive | £20K - £24K | B2B Delivery Platform | Bristol

Industry: Other

Role/Sector: Operations   |   Customer services   |   Business development   |   Project management   |   Analyst

Location: Bristol

Placement: Graduate job (permanent)

Salary: £20,000 - 24,000 (per annum)

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Information on the company

Our client is the disruptive on-demand urban logistics platform that will transform your daily lives. Our clients technology allows businesses big and small in every industry to deliver to their local customers with never-before-seen speed and efficiency. They create thousands of economic opportunities for businesses and courier partners whilst redefining customer expectations when it comes to delivery.

This exciting new urban logistics brand are entering a new era, looking to cement its position as the leading provider of express urban delivery. Now operating in Paris, London, Barcelona, Madrid and Lyon... with many more cities across Europe in the pipeline for 2017.


This is an extremely exciting opportunity to get in on the ground level at a fast growing and innovative start-up. We are looking for a highly motivated Junior Operations Executive that will help improve our courier onboarding, engagement and client performance processes.

In collaboration with the local team, you will help us build the highest quality fleet possible, streamline the courier communication and feedback processes as well as respond to operational and commercial challenges. You will be reporting directly to the local City Manager.

Key Responsibilities:

  • Leading the onboarding process for new couriers
  • Travelling to nearby cities to conduct in-person onboarding sessions
  • Conducting courier onboarding sessions which includes checking Right to Work and insurance documents
  • Responding to ongoing courier queries, issues and feedback
  • Providing insight on the courier experience and suggesting potential improvements
  • Working closely alongside the Courier Operations team to streamline processes
  • City and client performance analysis - spotting trends and potential operational fixes
  • Project based improvements - lead and take ownership of a project for improving how the company operates

Key Requirements:

  • Proven organisational and planning skills
  • Be data-driven and passionate about problem-solving - no day is the same!
  • Willing to learn a business from the ground up and not be afraid to champion your opinion/ideas
  • An ability to work autonomously / independent mindset and able to use initiative
  • Calm and composed under pressure
  • Excellent people and communication skills
  • Previous experience in operations or logistics is a big plus!
  • Willing to travel to nearby cities (all travel expenses covered)


  • All expenses and travel including meals during travel are fully covered by the business
  • Great opportunity to learn and progress in one of the fastest growing Start Up’s in Europe
  • Amazing culture and supportive environment
  • Incredible social events calendar including a Global offsite (last year to Ibiza!)
  • Wellness and gym membership worth £40/ month
  • £2500 lunch allowance (never pay for lunch again!)
  • Royal London pension scheme and private healthcare package

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