Customer Support Manager

Title: Customer Support Manager | £18K - £22K | Digital Media | Reading

Industry: Creative industries

Role/Sector: Analyst   |   Data scientist

Location: Berkshire

Placement: Graduate job (permanent)

Salary: £24,000 (per annum)

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Information on the company

Our client is a thriving online reviewing community. Their research is used by media agencies, brands,  independent artists, retailers and record labels. Their vision is to be the recognised global leader in crowdsourced predictive analytics. They strive to create a culture of excellence in all that they do, with an emphasis on providing a world class service to anyone they interact with. 


This is for a permanent role £18K - £22K per year based in Reading, commutable from London in 25 minutes, with season ticket loan from client

How can you expect to spend your day?

We are looking for a Client Support Junior to join our friendly team in Reading town centre. In this busy role you will be responsible for resolving customer enquiries as well as managing reviewer activity, including review analysis and payments. Your role will be diverse and as you grow in confidence you’ll begin supporting our client services team, providing research and admin support for all our clients and potential clients.

This position is ideal for a recent graduate looking for their first role in an exciting start-up environment and it is the perfect job to learn about all areas of the business and prove your ability to adapt and think on your feet. We are looking for someone with strong academic credentials and maths/statistics to at least A Level standard.

As part of a small team you must be hard working, process driven with excellent written English and great attention to detail. You will be quick at learning new systems and confident using Microsoft excel, outlook and the internet. 

  • Ensure that all customer enquiries are resolved professionally and within SLA
  • Use bespoke software to monitor reviews and take appropriate actions to ensure consistently high-quality reviews
  • Understand our users and communicate clearly any site issues (internally) as well as help problem solve
  • Support external partnerships and client services team, across music, video, consumer electronics, and retail verticals.
  • Managing PayPal payments
  • Support customers via social media pages
  • Researching potential clients

What are the key candidate requirements for the role?

  • Strong academic credentials and maths/statistics to at least A Level standard
  • Excellent communication skills
  • The ability to work as part of a team
  • A polite, thoughtful, and friendly attitude
  • Process driven
  • Analytical thinker
  • High degree of initiative and ownership
What are the perks of working for the company?
  • Opportunity to grow and progress within the role
  • Commutable from London, option to work flexi from home a few days a week
  • Season ticket loan
  • Young, friendly team with a family feel to the company
  • Monthly team activites
  • Full training provided
  • Own laptop
  • Snacks and breakfasts available

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